Retail Sales Representative - Customer Experience

AlFuttaim; Dubai; On-site; AED 54,000 - 78,000; Full time

Job summary

Al-Futtaim in Dubai, United Arab Emirates is hiring a Retail Sales Representative - Customer Experience to engage customers, drive sales, and uphold store standards. You will guide product information, perform POS transactions, and contribute to a welcoming shopping experience.

The role requires 1-2 years in retail, strong communication, and a passion for service. You will support daily operations, assist management, and help maintain pricing accuracy and presentation across the store.

Qualifications

• High School Degree or equivalent qualification.
• 1-2 years retail sales experience.
• Strong verbal communication and interpersonal skills.
• Demonstrated customer service capability in a face-to-face retail environment.
• Experience using Point of Sale systems.
• Ability to learn and communicate detailed product information.
• Comfortable working against weekly sales goals.
• Strong awareness of store cleanliness, presentation, and organization.

Responsibilities

• Approach arriving customers promptly and provide a friendly, professional welcome.
• Identify customer needs through active conversation and recommend relevant products based on individual preferences.
• Maintain sufficient knowledge of merchandise, product categories, pricing, and current offers to provide accurate information.
• Assist customers throughout their visit and provide timely follow-up when additional support is required.
• Deliver attentive fitting room service where applicable and help customers locate alternative products or options.
• Encourage suitable additional purchases while keeping recommendations relevant to customer needs.
• Work toward assigned weekly sales targets and contribute to overall store performance.
• Complete customer purchases accurately and efficiently through the Point of Sale system.
• Maintain an orderly cash wrap and ensure customers receive prompt transaction service.
• Follow approved pricing and ticketing controls to minimize errors and prevent avoidable losses.
• Support the Store Manager with opening, closing, security, and routine operational activities.
• Provide operational cover when assigned during the Store Manager's absence.
• Guide new employees on POS procedures and assist with correcting routine transaction issues.
• Participate in scheduled inventories and support accurate merchandise counting.
• Maintain a clean, organized, and customer-ready sales environment throughout the working day.
• Ensure merchandise and customer-facing areas remain consistent with required store presentation standards.
• Follow the required dress code and maintain a professional appearance that reflects the brand.
• Attend store meetings and contribute constructively to operational discussions.
• Complete housekeeping and other reasonable store duties assigned by management.
• Follow company policies, operating procedures, and security requirements consistently.
• Maintain punctual attendance and comply with designated shift schedules.
• Cooperate with colleagues and management to handle changing customer volumes and operational priorities.
• Thank customers at the end of their visit and encourage them to return.

Skills

Retail sales

Customer experience

Customer service

Product consultation

Product information

Point of Sale systems

POS transactions

Cash wrap operations

Sales conversion

Add-on selling

Weekly sales targets

Pricing compliance

Product ticketing

Inventory counts

Store opening

Store closing

Retail security procedures

Store housekeeping

Merchandise presentation

Fitting room service

Customer follow-up

POS staff training

Transaction troubleshooting

Store standards

Retail operations

Team coordination

Education

High School Degree or equivalent qualification

Job description

Retail Sales Representative - Customer Experience Job Snapshot

Role: Retail Sales Representative - Customer Experience

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Sales-Retail

Experience: 1-2 years

Job Type: Full-time

Position Overview Retail Sales Representative - Customer Experience in Dubai, United Arab Emirates is a Retail hiring opportunity centered on customer engagement, sales performance, product guidance, POS transactions, and consistent store standards. The position supports Al-Futtaim 's retail operations by creating a welcoming shopping experience, converting customer interest into sales, maintaining accurate pricing and merchandise presentation, and assisting management with the daily running of the store.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Retail

Function: Sales-Retail

Salary: 4500-6500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Retail Sales Representative influences both commercial results and the quality of each customer 's store experience. Every interaction requires a balance of attentive service, relevant product knowledge, sales awareness, and operational discipline. By maintaining an organized sales floor, handling transactions accurately, supporting inventory activities, and following established retail procedures, the representative helps protect store revenue while strengthening customer confidence in the brand.

Key Responsibilities

• Approach arriving customers promptly and provide a friendly, professional welcome.
• Identify customer needs through active conversation and recommend relevant products based on individual preferences.
• Maintain sufficient knowledge of merchandise, product categories, pricing, and current offers to provide accurate information.
• Assist customers throughout their visit and provide timely follow-up when additional support is required.
• Deliver attentive fitting room service where applicable and help customers locate alternative products or options.
• Encourage suitable additional purchases while keeping recommendations relevant to customer needs.
• Work toward assigned weekly sales targets and contribute to overall store performance.
• Complete customer purchases accurately and efficiently through the Point of Sale system.
• Maintain an orderly cash wrap and ensure customers receive prompt transaction service.
• Follow approved pricing and ticketing controls to minimize errors and prevent avoidable losses.
• Support the Store Manager with opening, closing, security, and routine operational activities.
• Provide operational cover when assigned during the Store Manager 's absence.
• Guide new employees on POS procedures and assist with correcting routine transaction issues.
• Participate in scheduled inventories and support accurate merchandise counting.
• Maintain a clean, organized, and customer-ready sales environment throughout the working day.
• Ensure merchandise and customer-facing areas remain consistent with required store presentation standards.
• Follow the required dress code and maintain a professional appearance that reflects the brand.
• Attend store meetings and contribute constructively to operational discussions.
• Complete housekeeping and other reasonable store duties assigned by management.
• Follow company policies, operating procedures, and security requirements consistently.
• Maintain punctual attendance and comply with designated shift schedules.
• Cooperate with colleagues and management to handle changing customer volumes and operational priorities.
• Thank customers at the end of their visit and encourage them to return.

Ideal Profile

• High School Degree or equivalent qualification.
• Minimum 1-2 years of retail sales experience.
• Strong verbal communication and interpersonal skills.
• Demonstrated customer service capability in a face-to-face retail environment.
• Experience using Point of Sale systems.
• Ability to learn and communicate detailed product information.
• Comfortable working against weekly sales goals.
• Strong awareness of store cleanliness, presentation, and organization.
• Reliable approach to pricing, ticketing, and transaction procedures.
• Ability to support colleagues and explain routine POS processes to new employees.
• Flexible approach to shifts and changing store requirements.
• Punctual and dependable attendance.
• Ability to remain standing for a minimum of 8 hours during scheduled shifts.
• Physical capability to perform occasional lifting required by store operations.
• Positive approach to teamwork, merchandise, customers, and brand representation.

Skills Set

• Retail sales
• Customer experience
• Customer service
• Product consultation
• Product information
• Point of Sale systems
• POS transactions
• Cash wrap operations
• Sales conversion
• Add-on selling
• Weekly sales targets
• Pricing compliance
• Product ticketing
• Inventory counts
• Store opening
• Store closing
• Retail security procedures
• Store housekeeping
• Merchandise presentation
• Fitting room service
• Customer follow-up
• POS staff training
• Transaction troubleshooting
• Store standards
• Retail operations
• Team coordination

Why Join Us

Dubai 's Retail sector offers a fast-moving environment where customer service and commercial sales skills can develop into broader store leadership capability. This position provides practical experience across the full retail cycle, from customer engagement and sales conversion to POS controls, inventory, presentation, and operational support. Al-Futtaim 's extensive regional retail presence also provides exposure to established international brands and potential pathways toward senior sales and store management responsibilities.

About the Company

Al-Futtaim Group is a privately held diversified business headquartered in Dubai, United Arab Emirates, employing more than 35000 people across over 20 countries. Its operations cover automotive, financial services, real estate, retail, and healthcare. Al-Futtaim Retail has built a substantial presence across the Middle East, Africa, and Asia through partnerships with internationally recognized brands and a broad network of customer-focused retail operations.