Customer Experience & Retention Specialist

Saeed & Mohammed Al Naboodah Group; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Saeed & Mohammed Al Naboodah Group is seeking a proactive Customer Experience Executive – Customer Retention & Engagement to join our automotive customer experience team. You will engage with customers after showroom visits, gather feedback, and strengthen relationships.

The role requires excellent communication, a deep understanding of customer needs, and the ability to derive actionable insights to drive continuous improvement.

Qualifications

• 2–3 years of experience in customer engagement, retention, CRM, customer service, or customer relationship management.
• Automotive dealership or automotive customer engagement experience preferred.
• Excellent verbal communication and interpersonal skills.
• Strong listening and questioning abilities to understand customer needs.
• Ability to understand customer requirements and address concerns professionally.
• Good analytical and problem-solving skills.

Responsibilities

• Engage with customers after showroom visits and test drives to gather feedback and needs.
• Follow up to assess satisfaction with showroom interactions and overall experience.
• Understand customer preferences, purchasing considerations, and concerns from showroom visits.
• Identify opportunities for further customer engagement and coordinate with Sales teams as needed.
• Maintain regular customer communication and follow-ups per CRM processes.
• Record customer feedback, preferences, concerns, and interactions in the CRM system.
• Analyze feedback to identify trends and improvement opportunities.
• Prepare reports on customer feedback, engagement activities, and insights.
• Achieve targets related to customer engagement and follow-up effectiveness.

Skills

Customer engagement

CRM

Communication

Listening

Analytical thinking

Problem solving

Organizational skills

Interpersonal skills

Tools

CRM software

Job description

Saeed & Mohammed Al Naboodah Group is seeking a proactive Customer Experience Executive – Customer Retention & Engagement to join our automotive customer experience team. You will engage with customers after showroom visits, gather feedback, and strengthen relationships.

The role requires excellent communication, a deep understanding of customer needs, and the ability to derive actionable insights to drive continuous improvement.