Automotive Service Contracts & Retention Specialist

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Service Contract Executive to support Service Maintenance Contracts and drive customer retention throughout the vehicle ownership journey. You will monitor activation, utilization, expiry, and renewal opportunities while reconnecting with service-due and inactive customers.

The role requires a business-focused, data-driven professional with CRM experience, strong Excel skills, and the ability to coordinate across Service Operations, Finance, and branch

Qualifications

• Bachelor's degree in Business Administration, Automotive Management, or related discipline.
• 3–4 years of automotive Aftersales experience.
• Experience with Service Maintenance Contracts and customer retention activities.

Responsibilities

• Manage activation, eligibility, renewal, and utilization of Service Maintenance Contracts.
• Identify expiry risk and coordinate renewals and extensions.
• Identify upselling opportunities linked to contracts.
• Coordinate retention campaigns for service-due and lapsed customers.
• Support win-back programs to reactivate customers.
• Collaborate with Service Operations, CRM, Finance, and branches to improve retention.

Skills

Automotive Aftersales

CRM

Contract administration

Customer retention

Excel

Dealer Management Systems

Communication

Stakeholder coordination

Education

Bachelor's degree in Business Administration or Automotive Management

Tools

Microsoft Excel

CRM systems

Job description

Al-Futtaim Automotive in Dubai is seeking a Service Contract Executive to support Service Maintenance Contracts and drive customer retention throughout the vehicle ownership journey. You will monitor activation, utilization, expiry, and renewal opportunities while reconnecting with service-due and inactive customers.

The role requires a business-focused, data-driven professional with CRM experience, strong Excel skills, and the ability to coordinate across Service Operations, Finance, and branch