Automotive Customer Engagement Specialist

Saeed & Mohammed Al Naboodah Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Saeed & Mohammed Al Naboodah Group in Dubai is seeking enthusiastic Call Centre Agents to join its automotive customer engagement team. You will handle customer enquiries generated through digital campaigns and other channels, and coordinate showroom visits and test drive appointments.

The role requires excellent communication, a customer‑focused approach, and the ability to deliver results in a fast paced call centre environment within the UAE.

Qualifications

• 1–2 years of experience in call centre, customer service, telemarketing or appointment-setting.
• Excellent verbal communication and customer engagement skills.
• Strong interpersonal and influencing abilities.
• Good organisational and follow-up skills; basic computer skills; CRM familiarity.

Responsibilities

• Handle customer enquiries and leads from digital campaigns and other channels.
• Engage with prospects to understand vehicle needs and purchase intent.
• Qualify enquiries and coordinate showroom visits and test drives.
• Manage communications, appointment confirmations, and follow-ups.
• Achieve performance targets for engagement, appointments, and lead conversion.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Target-driven

Tools

CRM systems

Job description

Saeed & Mohammed Al Naboodah Group in Dubai is seeking enthusiastic Call Centre Agents to join its automotive customer engagement team. You will handle customer enquiries generated through digital campaigns and other channels, and coordinate showroom visits and test drive appointments.

The role requires excellent communication, a customer‑focused approach, and the ability to deliver results in a fast paced call centre environment within the UAE.