Sales Team Leader

Eco Tropicana Trading LLC; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Eco Tropicana Trading LLC in Dubai seeks an enthusiastic Fashion Retail Sales Associate to welcome customers, understand their needs, and recommend suitable products. You will explain product features, assist with sizing, and process sales and returns via the POS system.

The role requires fluent English, with Arabic a plus, and prior fashion retail experience. You will contribute to achieving sales targets, maintaining appealing displays, and supporting daily store operations in a dynamic

Qualifications

• Fluent English communication required.
• Arabic is an advantage.
• Previous FASHION retail sales experience is required.
• Strong communication and interpersonal skills.
• Customer-focused attitude with a passion for service.
• Confident in achieving sales targets and KPIs.
• Able to work well in a team.
• Professional appearance and positive attitude.
• Flexible shifts including weekends and public holidays.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Understand customers’ needs and recommend suitable products.
• Explain product features, materials, sizing, and functionality.
• Provide excellent customer service in English; Arabic is an advantage.
• Achieve sales targets and KPIs; upsell and cross-sell.
• Process sales, returns, and exchanges via POS system.
• Maintain attractive displays and store cleanliness.
• Monitor stock and assist replenishment.
• Build relationships and encourage repeat business.
• Stay informed about new products, promotions and brand initiatives.
• Support Store Manager with daily operations and brand standards.
• Prepare reports for management.
• Lead the team of sales executives.

Skills

English communication

Arabic advantage

Fashion retail experience

Team player

Sales driven

Job description

Key Responsibilities

• Welcome customers and provide friendly, professional assistance.


• Understand customers’ needs and recommend suitable products.


• Explain product features, benefits, materials, sizing, and functionality.


• Provide excellent customer service in English, Arabic is an advantage


• Achieve individual and store sales targets and KPIs.


• Support upselling and cross-selling opportunities.


• Process sales, returns, and exchanges accurately through the POS system.


• Maintain attractive product displays and ensure the store is clean and well organized.


• Monitor stock availability and assist with replenishment and inventory activities.


• Build positive relationships with customers and encourage repeat business.


• Stay informed about new products, collections, promotions, and brand initiatives.


• Support the Store Manager and team with daily retail operations.


• Follow company policies, procedures, and brand standards.


• Prepare and share report to the management.


• Manage and handle the team of sales executive

Desired Candidate Profile

Requirements

• Fluent English communication skills, Arabic is an advantage.


• Previous FASHION retail sales experience IS REQUIRED.


• Strong communication and interpersonal skills.


• Customer-focused attitude with a passion for delivering excellent service.


• Confident in achieving sales targets and working with KPIs.


• Ability to work effectively as part of a team.


• Professional appearance and positive attitude.


• Flexible availability to work shifts, weekends, and public holidays as required.


• Interest in travel, lifestyle, footwear, fashion, or sustainable products is an advantage.