Senior Store Associate

Landmark Group; United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Landmark Group in the United Arab Emirates is seeking aStore Associate to contribute to sales via exceptional customer service and strong retail experience. You will ensure stock is displayed correctly, tagged, and rotated while upholding high standards of housekeeping and security throughout the store.

You will guide customers, provide product information, participate in stock administration, and assist the merchandiser/manager with product placement and visuals.

Qualifications

• At least 3-5 years of work experience in fashion/furniture retail on a similar role.

Responsibilities

• Greet and assist customers promptly and politely as they enter the store.
• Maintain stock layout, signage, and neat presentation per standard guidelines.
• Tag and barcode products, ensure correct price tagging, and rotate stock.
• Operate as a cashier with accuracy in money handling when applicable.
• Provide product knowledge and upsell through linked selling.
• Maintain store cleanliness, back-stock organization, and break areas.
• Ensure stock replenishment to maintain continuous availability.

Job description

To maximize and contribute to sales within the store through exceptional customer service and retail experience.

Responsibilities

Shop Keeping and Store Standards

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling ( in case applicable)

Understand and utilize all reports required for the day to day functioning of each store

Carry out linked selling i.e. understand the customer’s need and close the deal

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes,dislikes and opinions) to the dept incharge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products,make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information

Qualifications

At least 3-5 years of work experience in fashion/furniture retail on a similar role