Customer Care Specialist

ADIB; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Call Center Advisor in Abu Dhabi to handle inbound and outbound calls for stock brokerage clients. You will resolve account issues, educate clients on ADIB Securities platforms, and collaborate with multiple teams to ensure a seamless service experience.

The role requires experience in call centers or brokerage environments, strong communication, and fluency in Arabic and English. This on-site position supports UAE clients within a dynamic banking group.

Qualifications

• Previous experience in a call center, customer service, or stock brokerage environment.

Responsibilities

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Skills

Stock market principles

Trading platforms

Communication skills

Arabic-English bilingual

Time management

Tools

Word

PowerPoint

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 6 October 2026

Job Reference/ID: 4713

Job Description / Role:

The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Key Responsibilities:

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Experience Required:

• Previous experience in a call center, customer service, or stock brokerage environment.

Skills Required:

• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Knowledge of “Word” and “PowerPoint”.
• Ability to work under pressure.

Languages: Fluent in Arabic Language and English

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: ADIB

Closing Date: 5 November 2026