Stock Brokerage Support Specialist

ADIB - Abu Dhabi Islamic Bank

Abu Dhabi

On-site

AED 67,000 - 112,000

Full time

3 days ago

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Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Customer Care Specialist at the Baniyas Branch in Abu Dhabi (UAE National Only). You will handle inbound and outbound calls, assist clients with account setup and maintenance, and educate customers on ADIB Securities trading platforms.

The role requires experience in customer service or stock brokerage, strong communication skills, and fluency in Arabic and English.

Qualifications

Experience in a call center, customer service, or stock brokerage environment.
Knowledge of stock market principles and trading platforms.
Good presentation skills, poise, and product knowledge.
Strong time-management and communication skills.
Knowledge of Word and PowerPoint.
Ability to work under pressure.
Fluent in Arabic Language and English

Responsibilities

Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
Educate clients on the use ADIB Securities trading platforms and tools.
Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.