Customer Support Specialist

Abu Dhabi Islamic Bank PJSC; United Arab Emirates; On-site; Full time

Job summary

A leading bank in the UAE seeks a Customer Support Specialist to assist customers in banking needs while upholding professional service standards. Responsibilities include handling inquiries, processing customer instructions, and managing administrative tasks. Ideal candidates should possess thorough knowledge of banking products and UAE regulations. This position is exclusive to UAE Nationals.

Qualifications

• Knowledge of ADIB’s Operational Policies & Procedures.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.

Responsibilities

• Maintain a high level of service attitude towards customers.
• Execute and manage customer instructions from multiple channels.
• Handle inquiries about ADIB's products & services.

Skills

Knowledge of ADIB’s Retail & institutional Banking products & services

Knowledge of UAE banking practices, regulations & risks

Knowledge of Cross Sales

Job description

Role: Customer Support Specialist - Branches

Location: Al Ain

Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role:

These are the main responsibilities of this role

Responsibilities:

• Maintaining a high level of service attitude towards customers.
• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.,
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role:

• Knowledge of ADIB’s Retail & institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales

This position is for UAE Nationals only.

Job Info

• Job Identification 3699
• Locations Abu Dhabi, Ugdat Al Ameriya, Hamdan Bin Mohammad St., Al Jimi Mall - Retail Park GF , Al Ain, AE