Customer Care Specialist

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 82,000; Full time

Benefits offered by this job

None

Job summary

Abu Dhabi Islamic Bank is seeking a Customer Care Specialist at the Abu Dhabi branch to handle inbound/outbound calls, assist clients with stock brokerage accounts, and promote ADIB Securities trading tools.

Fluency in Arabic and English, strong communication, and knowledge of stock market principles are essential to deliver accurate information and resolve issues promptly.

Qualifications

• Experience in a call center or customer service environment.
• Knowledge of stock market principles and trading platforms.
• Excellent communication and presentation skills.
• Fluency in Arabic and English.

Responsibilities

• Handle inbound and outbound client inquiries via phone and email.
• Assist clients with account setup, maintenance, and troubleshooting.
• Educate clients on ADIB Securities platforms and tools.
• Resolve issues professionally and escalate complex cases when needed.
• Follow up to ensure client satisfaction and seamless service.

Skills

Call center experience

Customer service

Stock brokerage knowledge

Stock market principles

Trading platforms

Time management

Communication

Arabic

English

Tools

Word

PowerPoint

Job description

JOB DESCRIPTION

Role : Customer Care Specialist
Location : Baniyas Branch- Abu Dhabi(UAE National Only)
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.
Key Accountabilities of the role:

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Specialist Skills / Technical Knowledge Required for this role:

• Previous experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English