Customer Care Representative

ROYAL ORBIT TRAVEL AND TOURISM LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ROYAL ORBIT TRAVEL AND TOURISM LLC is seeking a customer service-oriented professional to handle inquiries via calls, emails, and messages, assist with bookings, vouchers, and travel-related requests in a dynamic travel environment.

The role requires excellent communication, a professional demeanor, and strong follow-up and documentation skills to ensure smooth operations and customer satisfaction.

Qualifications

• Excellent communication and customer-service skills.
• Previous experience in customer service or the travel & tourism industry preferred.
• Professional and polite manner with customers.
• Strong follow-up, coordination, and problem-solving skills.
• Good knowledge of email, WhatsApp, and basic computer applications.
• Ability to handle multiple customer requests efficiently.
• Strong attention to detail and documentation.

Responsibilities

• Handle customer inquiries through calls emails and messages.
• Assist with bookings vouchers tickets and travel-related requests.
• Coordinate with Reservation Accounts Sales and Operations teams.
• Follow up on pending customer requests and provide timely updates.
• Handle customer complaints professionally and escalate when required.
• Maintain accurate customer records and documentation.
• Ensure all customer communication follows company policies and procedures.

Job description

Handle customer inquiries through calls emails and messages Assist with bookings vouchers tickets and travel-related requests Coordinate with Reservation Accounts Sales and Operations teams Follow up on pending customer requests and provide timely updates Handle customer complaints professionally and escape when required Maintain accurate customer records and documentation Ensure all customer communication follows company policies and procedures

Desired Candidate Profile

Excellent communication and customer-service skills.Previous experience in customer service or the travel & tourism industry preferred.Professional and polite manner with customers.Strong follow-up, coordination, and problem-solving skills.Good knowledge of email, WhatsApp, and basic computer applications.Ability to handle multiple customer requests efficiently.Strong attention to detail and documentation.Positive attitude, teamwork, and willingness to learn.