Customer Care Representative

Remote DXB; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Remote DXB is seeking a friendly receptionist to greet customers in Dubai. You will handle in-person and phone inquiries, guide visitors to service advisors, and support telemarketing campaigns while ensuring a clean, comfortable reception area.

Requirements include a high school certificate, 1-2 years of experience, excellent communication skills, and a professional, approachable demeanor suitable for a multicultural environment.

Qualifications

• High school Certificate
• 1-2 years of relevant experience
• Excellent communication skills
• Ability to work in a multicultural environment
• Professional grooming and a pleasant personality

Responsibilities

• Provide efficient and courteous handling of customers in person or over the phone
• Participate in telemarketing activities during specific campaigns
• Welcome service customers and arrange seating to ensure comfort
• Direct customers to the relevant service advisor
• Conduct follow-up calls to gather feedback on customer visits
• Manage customer flow to reduce waiting times and enhance satisfaction
• Support reception in managing courtesy vehicles
• Maintain cleanliness and hygiene standards in the reception area

Job description

Responsibilities

• Provide efficient and courteous handling of customers in person or over the phone
• Participate in telemarketing activities during specific campaigns
• Welcome service customers and arrange seating to ensure comfort
• Direct customers to the relevant service advisor
• Conduct follow-up calls to gather feedback on customer visits
• Manage customer flow to reduce waiting times and enhance satisfaction
• Support reception in managing courtesy vehicles
• Maintain cleanliness and hygiene standards in the reception area

Requirements

• High school Certificate
• 1-2 years of relevant experience
• Excellent communication skills
• Ability to work in a multicultural environment
• Professional grooming and a pleasant personality

Preferred Qualifications

• Customer service certification is an advantage