CUSTOMER CARE COORDINATOR

NADIA GLOBAL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics and transportation firm in Dubai is seeking a proactive Customer Care Coordinator. This role involves managing customer interactions, resolving logistics-related complaints, and ensuring efficient service. Candidates should have at least 3 years of experience in customer service, strong communication skills, and proficiency in MS Office. The ideal candidate is detail-oriented and able to work under pressure. This position offers an opportunity to engage with diverse teams and enhance customer satisfaction.

Qualifications

• 3+ years in customer service or coordination role, ideally in logistics.
• Experience in handling complaints and conflict resolution.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the primary contact for customer inquiries and complaints.
• Resolve and document customer complaints effectively.
• Coordinate with departments to track orders and ensure delivery.

Skills

Customer service experience

Conflict resolution

Strong communication skills

Organizational skills

Problem-solving skills

Tools

MS Office (Excel, Outlook, Word)

CRM software

Job description

Job Summary

We are seeking a proactive and detail-oriented Customer Care Coordinator to join our Logistics and Transportation team. The successful candidate will be responsible for managing customer interactions, resolving transportation-related complaints, and ensuring a smooth and efficient customer experience. This role requires strong communication skills, knowledge of logistics operations, and a customer-first mindset.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and complaints related to logistics and transportation services.
• Investigate, resolve, and document customer complaints efficiently while maintaining a high level of professionalism and empathy.
• Coordinate with internal departments (warehouse, dispatch, logistics, and sales) to track orders and ensure timely delivery.
• Proactively communicate with customers regarding delivery schedules, shipment delays, and order issues.
• Monitor transportation performance and identify recurring service issues; elevate unresolved issues to management.
• Maintain accurate and detailed records of all customer interactions using CRM or ticketing systems.
• Generate reports on complaint trends and suggest improvements to reduce customer issues.
• Support logistics operations by providing administrative assistance and coordinating delivery schedules when needed.
• Assist in developing customer service procedures, policies, and standards.
• Build and maintain positive customer relationships to promote trust and loyalty.

Required Qualifications

• Proven experience (3+ years) in a customer service or coordination role, preferably in logistics, supply chain, or transportation.
• Experience in complaints handling and conflict resolution.
• Strong communication and interpersonal skills – both verbal and written.
• Proficient in MS Office (Excel, Outlook, Word); familiarity with logistics or CRM software is a plus.
• Ability to multitask and prioritize workload under pressure.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work independently as well as part of a team.