CRM Strategy & Transformation Manager

Auxo Talent; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Auxo Talent is seeking a Manager in CRM Transformation to drive digital customer engagement initiatives across the Middle East, focusing on Salesforce and Microsoft Dynamics. You will shape CRM roadmaps, connect business requirements with technology, and lead regional rollouts while enabling users across markets.

The role requires several years of CRM project experience, strong communication and facilitation skills, and a university degree in business, engineering, or IT.

Qualifications

• Several years of project experience in CRM (Sales, Marketing & Service).
• Hands-on knowledge of Salesforce and/or Microsoft Dynamics.
• University degree in business, engineering, or IT-related field.

Responsibilities

• Lead or co-lead innovative CRM transformation projects across CRM strategy, and digital customer journeys.
• Define and implement CRM strategies aligned with chosen platforms.
• Design digital sales, marketing, and customer experience concepts for regional rollouts.
• Enable users on new processes and tools during deployments.

Skills

CRM project management

Salesforce

Microsoft Dynamics

Communication skills

Presentation skills

Facilitation skills

Arabic language proficiency

Education

University degree (business/engineering/IT)

Tools

Salesforce

Microsoft Dynamics

Job description

As a Manager in CRM Transformation, you will work with our clients across the

Middle East to shape the digital transformation of sales and customer management, designing

future-ready, integrated customer engagement solutions.

• Lead or co-lead innovative strategy and transformation projects, shaping digital roadmaps in Customer Relationship Management (CRM), Sales & Marketing, with a focus on Salesforce and Microsoft Dynamics.
• Define and implement CRM strategies and digital customer journeys, closely aligning business requirements with the chosen CRM platform.
• Design and introduce future-ready concepts in Digital Sales, Digital Marketing, and Customer Experience.
• Manage regional and international rollouts of new CRM solutions, and enable users on new processes and tools.

Your Profile

• Several years of project experience in CRM (Sales, Marketing & Service), with solid hands-on knowledge of Salesforce and/or Microsoft Dynamics.
• Prior (partial) ownership of projects across CRM strategy, evaluation, and transformation, including
• Strong methodological grounding and the ability to translate business requirements into technology solutions, combined with a relevant university degree (business, engineering, or IT-related).
• Strong communication, presentation, and facilitation skills, a structured way of working, and a Fluency in Arabic and English is required; additional regional language skills are a plus.