Senior Manager - CRM Transformation

Discovered MENA; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Discovered MENA in Dubai seeks a Senior Manager or Director for CRM Transformation to lead complex programs across the Middle East. You will guide interdisciplinary teams, advise top management, and shape customer-centric business models using Salesforce and Microsoft Dynamics to deliver measurable value.

Ideal candidates bring eight-plus years in consulting, with budget responsibility, and fluency in Arabic and English.

Qualifications

• Completed university degree
• Minimum eight years of professional and leadership experience in consulting with budget responsibility
• Proven track record leading CRM transformation initiatives and interdisciplinary teams
• Deep technology expertise around Salesforce or Microsoft Dynamics environments
• Strong communication and presentation skills with experience presenting to top management

Responsibilities

• Lead interdisciplinary teams through complex transformation programs and ensure successful delivery Steer strategic
• CRM transformations with a focus on Salesforce and Microsoft Dynamics platforms
• Advise C suite leadership on optimizing customer experience, processes, and operating models
• Generate new business and expand the regional service portfolio through strong client relationships
• Combine strategic analysis with practical delivery to meet demanding client requirements

Skills

CRM transformations

Salesforce

Microsoft Dynamics

Team leadership

Budget responsibility

Arabic language

English language

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

Senior Manager or Director CRM Transformation

Salary Competitive package

Dubai or Abu Dhabi, United Arab Emirates

Discover the opportunity We are hiring a Senior Manager or Director in CRM Transformation to join a global consulting firm in the Middle East.

This business combines strategic, creative, and technological expertise to build future ready solutions grounded in data and technology.

The team is growing its practice in the region and is looking for talented professionals to help shape this expansion.

Discover the role

In this position you will take overall responsibility for complex transformation programs and shape customer centric business models for clients across the Middle East. You will lead interdisciplinary teams, advise top management, and steer strategic initiatives across marketing, sales, and customer service. Additionally, you will play an active role in driving business growth and building lasting client relationships throughout the region.

Discover the responsibilities

• Lead interdisciplinary teams through complex transformation programs and ensure successful delivery Steer strategic


• CRM transformations with a focus on Salesforce and Microsoft Dynamics platforms


• Advise C suite leadership on optimizing customer experience, processes, and operating models Generate new business and expand the regional service portfolio through strong client relationships


• Combine strategic analysis with practical delivery to meet demanding client requirements

Discover the requirements

• Completed university degree


• Minimum eight years of professional and leadership experience in consulting with budget responsibility


• Proven track record leading CRM transformation initiatives and interdisciplinary teams


• Deep technology expertise around Salesforce or Microsoft Dynamics environments


• Strong communication and presentation skills with experience presenting to top management Fluent in both Arabic and English