CRM Specialist (Backend)

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 42,000 - 56,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a CRM Executive to manage our CRM system, keep customer and agent data accurate, and support daily operations of the CRM team.

You will generate daily, weekly, and monthly reports, coordinate with other departments, and help implement process improvements while maintaining high data quality. Strong Excel skills and English communication are essential.

Qualifications

• Excellent English communication skills.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Minimum 1–2 years of experience in a CRM or similar administrative/data management role.
• Ability to work under pressure and meet deadlines.
• A team player with good coordination and interpersonal skills.
• Willingness to work on weekends and holidays when required.
• Candidates living near the office will be preferred.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports.
• Update and manage CRM data, ensuring accuracy and consistency.
• Lead distribution across the whole process.
• Excellent Excel knowledge.
• Organize and maintain agent databases.
• Identify and communicate errors or discrepancies in data to relevant users.
• Update and monitor spreadsheets related to CRM activities.
• Coordinate with other departments to ensure timely responses to requests.
• Support process improvements and assist with CRM system updates as required.

Skills

English proficiency

Teamwork

Data management

Ability to work under pressure

Tools

Microsoft Excel

Microsoft Office

Job description

Job description About the Role

We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team. If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we’d love to hear from you!

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports.
• Update and manage CRM data, ensuring accuracy and consistency.
• Lead distribution Across whole process.
• Excellent Excel knowledge.
• Organize and maintain agent databases.
• Identify and communicate errors or discrepancies in data to relevant users.
• Update and monitor spreadsheets related to CRM activities.
• Coordinate with other departments to ensure timely responses to requests.
• Support process improvements and assist with CRM system updates as required.

Requirements

• Excellent English communication skills (written and spoken).
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Minimum 1–2 years of experience in a CRM or similar administrative/data management role.
• Ability to work under pressure and meet deadlines.
• A team player with good coordination and interpersonal skills.
• Willingness to work on weekends and holidays when required.
• Candidates living near the office will be preferred.

Department: CRMLanguage: English Salary: 4400 AED

Human Resource Department