CRM Specialist (Backend)

DRL Marketing Management; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DRL Marketing Management in Dubai is seeking a CRM Executive to maintain and optimize our CRM system, ensuring data accuracy and timely reporting.

You will generate daily, weekly, and monthly reports, manage agent data, and support cross-department coordination. A detail-oriented team player with strong Excel and MS Office skills is essential. Applicants living near the office will be preferred.

Qualifications

• 1–2 years of CRM or data management experience.
• Excellent English communication, written and spoken.
• Strong Excel and MS Office skills; data organization is essential.

Responsibilities

• Prepare and maintain daily, weekly, and monthly CRM reports.
• Update and manage CRM data for accuracy and consistency.
• Coordinate with departments to ensure timely responses to requests.
• Support CRM system updates and process improvements.

Skills

CRM experience

Attention to detail

Team player

Tools

Microsoft Office

Excel

Outlook

Job description

We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company's CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team.

If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we'd love to hear from you!

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports.
• Update and manage CRM data, ensuring accuracy and consistency.
• Lead distribution Across whole process.
• Excellent Excel knowledge.
• Organize and maintain agent databases.
• Identify and communicate errors or discrepancies in data to relevant users.
• Update and monitor spreadsheets related to CRM activities.
• Coordinate with other departments to ensure timely responses to requests.
• Support process improvements and assist with CRM system updates as required.

Requirements

• Excellent English communication skills (written and spoken).
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Minimum 1-2 years of experience in a CRM or similar administrative/data management role.
• Ability to work under pressure and meet deadlines.
• A team player with good coordination and interpersonal skills.
• Willingness to work on weekends and holidays when required.
• Candidates living near the office will be preferred.