CRM Specialist CRM Manager

PTY; Dubai; On-site; AED 446,400 - 781,200; Full time

Benefits offered by this job

Competitive salary package

Visa sponsorship

Medical insurance

Internal company benefits

Job summary

PTY in Dubai seeks a seasoned CRM Department Manager to lead a global CRM team, own system performance, and drive the data strategy for customer retention and operational efficiency.

You will mentor CRM specialists, implement department-wide strategies, oversee CRM configuration, and deliver actionable insights to senior management while advancing automation.

Qualifications

• Minimum 3 years of CRM experience with at least 2 years in a leadership capacity.
• Proven background within the Forex or financial services industry.
• Strong analytical and strategic thinking with advanced Excel proficiency.
• Excellent communication skills in English verbal and written.
• A natural leader with exceptional organization and problem-solving abilities.

Responsibilities

• Team Leadership: Lead mentor and develop a high-performing team of CRM Specialists.
• CRM Strategy: Execute department-wide strategies that drive engagement and long-term customer value.
• System Ownership: Oversee CRM configuration workflow design and overall platform optimization.
• Data Analytics: Lead behavioral analysis to provide actionable insights for senior management.
• Innovation: Continuously refine processes and drive automation to elevate customer satisfaction.

Skills

CRM Leadership

CRM Strategy

Data Analytics

System Ownership

Automation

Job description

Description

Are you a visionary leader with a passion for driving excellence in the financial world An international leading FX Broker is seeking an experienced and strategic CRM Department Manager to lead our team in Dubai!

This is a key leadership role where you will guide a team of CRM Specialists, own system performance and drive the data strategy that influences customer retention and operational efficiency at a global scale. We are looking for a mentor and a strategist who can empower our team and build the future of our CRM operations.

Key Leadership Responsibilities

• Team Leadership: Lead mentor and develop a high‑performing team of CRM Specialists.
• CRM Strategy: Execute department‑wide strategies that drive engagement and long‑term customer value.
• System Ownership: Oversee CRM configuration workflow design and overall platform optimization.
• Data Analytics: Lead behavioral analysis to provide actionable insights for senior management.
• Innovation: Continuously refine processes and drive automation to elevate customer satisfaction.

Requirements

• Minimum 3 years of CRM experience with at least 2 years in a leadership capacity.
• Proven background within the Forex or financial services industry.
• Strong analytical and strategic thinking with advanced Excel proficiency.
• Excellent communication skills in English verbal and written.
• A natural leader with exceptional organization and problem‑solving abilities.

Join a global team where you can make a real impact and shape the future of client experience.

Benefits

• Competitive Salary Package that Rewards Your Talent (Negotiable based on Experience & Skills)
• Full Support for Your Employment Visa to Ensure a Smooth Transition
• Extensive Medical Insurance to Keep You Covered and Carefree
• Plus a Range of Exciting Internal Company Benefits to Enjoy