CRM Administrator

ALBA CORP; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Work Visa sponsorship

Medical insurance

30 days of paid annual leave

Structured systems-driven environment

Job summary

ALBA CORP in Dubai is seeking a CRM Administrator to manage and optimize our CRM system, ensuring accurate data tracking, seamless lead flow, and high-performance coordination across teams. The ideal candidate is tech-savvy, detail-oriented, and comfortable with automation and AI-assisted chat systems.

You will maintain CRM hygiene, handle high-volume activity, and contribute to performance reporting and dashboards.

Qualifications

• Experience working with major CRM platforms (Salesforce/HubSpot/Zoho).
• Strong technical aptitude with automation and AI-assisted workflows.
• Excellent written and spoken English communication.
• Highly organized with exceptional attention to detail.
• Able to manage high-volume data accurately and efficiently.
• Strong analytical mindset to identify system gaps.

Responsibilities

• Monitor CRM activity to ensure data accuracy and system hygiene.
• Oversee incoming chats and filter AI-handled conversations from human ones.
• Assign and reassign leads based on team workload.
• Maintain lead pipelines with accurate statuses and documentation.
• Collaborate with sales and support to ensure proper follow-up.
• Provide guidance on CRM usage and data-entry standards.
• Escalate system or performance issues to management.
• Assist with performance reporting and basic dashboards.

Skills

CRM systems experience

Automation tools & AI workflows

English communication

Attention to detail

High-volume data handling

Analytical mindset

Education

Bachelor's degree in Business IT or related field

Tools

Salesforce

HubSpot

Zoho

Job description

We are looking for a CRM Administrator to manage monitor and optimize our CRM system to ensure seamless lead flow accurate data tracking and high-performance team coordination.

This role is ideal for someone highly tech-savvy detail-oriented and comfortable working with automation and AI-assisted chat systems. The ideal candidate thrives in fast-paced environments can handle high volumes without errors and understands the importance of CRM hygiene and response time performance. If you enjoy systems structure and driving operational efficiencythis role is for you.

Key ResponsibilitiesCore Functions

• Monitor daily CRM activity to ensure data accuracy and system hygiene.

• Oversee incoming chats and filter AI-handled conversations versus those requiring human intervention.

• Assign and reassign leads based on team availability and workload distribution.

• Maintain structured lead pipelines with accurate status updates and documentation.

Collaboration & Communication

• Coordinate with sales and support teams to ensure proper lead follow-up.

• Communicate clearly regarding lead allocation and reassignment decisions.

• Provide guidance to team members on proper CRM usage and data entry standards.

• Escalate system or performance issues to management when required.

Performance Reporting & Audit

• Audit CRM activities notes response times and lead statuses regularly.

• Monitor team engagement and ensure no leads are missed or delayed.

• Support performance reporting and basic tracking dashboards.

• Identify inefficiencies in chat flow or CRM processes and suggest improvements.

Requirements

• Proven experience working with CRM systems (e.g. Salesforce HubSpot Zoho or similar).

• Strong technical aptitude with comfort in automation tools and AI-assisted workflows.

• Excellent English communication skills (written and spoken).

• Highly organized with exceptional attention to detail.

• Ability to manage high-volume activity accurately and efficiently.

• Strong analytical mindset with the ability to identify system gaps and inconsistencies.

• Bachelors degree in Business IT or related field is a plus.

Salary & Benefits

Competitive Salary:AED

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Structured systems-driven environment

Work Arrangement

Type: Full-time on-site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us

Play a key role in maintaining operational excellence across our sales and support teams.
Work in a structured tech-driven environment with AI-integrated systems.
Gain exposure to performance tracking and CRM optimization strategies.
Be part of a fast-growing team where accuracy and efficiency truly matter.