CRM Campaigns Specialist – WhatsApp, Email & SMS

applydubaijob.com

Dubai

On-site

AED 56,000 - 89,000

Full time

4 days ago

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Job summary

Forever Makeup Trading LLC in Dubai seeks a talented CRM Executive to drive customer engagement and long-term relationships. You will manage CRM campaigns across WhatsApp, email, and SMS, creating personalized journeys and marketing automation flows to boost retention and lift conversions.

Collaborating with marketing, e-commerce, and creative teams, you will optimize campaigns, analyze performance, and identify opportunities for cross-sell and upsell while tracking revenue and ROI to support

Qualifications

Bachelor's degree in Marketing or related field required.
1–3 years CRM/e-commerce marketing experience preferred.
Experience with WhatsApp, email and SMS campaigns is advantageous.

Responsibilities

Plan and execute CRM campaigns across WhatsApp, email, and SMS channels.
Create customer segments and personalized marketing journeys.
Set up welcome, abandoned cart, and win-back automation flows.
Identify opportunities to improve customer retention, cross-selling, and upselling.
Monitor campaign performance, revenue, conversions, and ROI.
Collaborate with marketing, e-commerce, and creative teams to achieve campaign objectives.