CRM Executive

applydubaijob.com; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Forever Makeup Trading LLC in Dubai seeks a talented CRM Executive to drive customer engagement and long-term relationships. You will manage CRM campaigns across WhatsApp, email, and SMS, creating personalized journeys and marketing automation flows to boost retention and lift conversions.

Collaborating with marketing, e-commerce, and creative teams, you will optimize campaigns, analyze performance, and identify opportunities for cross-sell and upsell while tracking revenue and ROI to support

Qualifications

• Bachelor's degree in Marketing or related field required.
• 1–3 years CRM/e-commerce marketing experience preferred.
• Experience with WhatsApp, email and SMS campaigns is advantageous.

Responsibilities

• Plan and execute CRM campaigns across WhatsApp, email, and SMS channels.
• Create customer segments and personalized marketing journeys.
• Set up welcome, abandoned cart, and win-back automation flows.
• Identify opportunities to improve customer retention, cross-selling, and upselling.
• Monitor campaign performance, revenue, conversions, and ROI.
• Collaborate with marketing, e-commerce, and creative teams to achieve campaign objectives.

Skills

CRM campaigns management

WhatsApp

Email marketing

SMS marketing

Marketing automation

Segmentation

Klaviyo

WebEngage

MoEngage

WATI

AiSensy

Education

Bachelor’s Degree in Marketing, Business Administration, Digital Marketing, Communications, or related field

Tools

Klaviyo

WebEngage

MoEngage

WATI

AiSensy

Shopify

Job description

Job Title: CRM Executive

Organization: Forever Makeup Trading LLC

Workplace Location: Dubai, United Arab Emirates

Employment Type: Full Time

Salary: AED 5,000 – AED 8,000 per month (as estimated in source posting)

Candidate Prerequisites: WhatsApp/Email/SMS CRM Campaigns | Marketing Automation & Segmentation | Klaviyo/WebEngage/MoEngage Experience an Advantage | Shopify Experience Preferred

Role Summary

Forever Makeup Trading LLC is looking for a talented CRM Executive to join its Dubai team. This role is ideal for professionals who are passionate about customer engagement and know how to build long-term customer relationships that drive repeat purchases and business growth.

The successful candidate will manage CRM campaigns across WhatsApp, email, and SMS while creating personalized customer journeys and marketing automation flows. You will work closely with the marketing, e-commerce, and creative teams to improve customer retention, increase conversions, and optimize campaign performance.

Primary Duties

• Plan and execute CRM campaigns across WhatsApp, email, and SMS channels.
• Create customer segments and personalized marketing journeys.
• Set up welcome, abandoned cart, and win-back automation flows.
• Identify opportunities to improve customer retention, cross-selling, and upselling.
• Monitor campaign performance, revenue, conversions, and ROI.
• Collaborate with marketing, e-commerce, and creative teams to achieve campaign objectives.

Candidate Profile

• Education & Experience: Bachelor’s Degree in Marketing, Business Administration, Digital Marketing, Communications, or a related field (as estimated in source posting); 1–3 years of experience in CRM, retention, or e-commerce marketing.
• Technical Proficiency: Hands‑on experience with WhatsApp, email, SMS, or CRM platforms; good understanding of customer segmentation and marketing automation; experience with Klaviyo, WebEngage, MoEngage, WATI, or AiSensy is an advantage; Shopify experience preferred.
• Core Competencies: Strong analytical, communication, and copywriting skills; applicants must currently be based in Dubai.