Marketing Executive, CRM and Ops, UAE

Deliveroo; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Deliveroo UAE is seeking a CRM Executive to lead the planning, execution, and optimization of UAE CRM campaigns across email and push channels. You will collaborate with Marketing, Data Analytics, Creative, Product and Engineering to drive personalised communications that support commercial goals and customer needs.

You’ll own automation, segmentation, reporting, and stakeholder management, while building engaging emails and notifications and ensuring timely delivery.

Qualifications

• Bachelor's Degree (Marketing or Business) or strong relevant experience.
• 2-4 years email application experience.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Experience building automated CRM programmes.
• Experience using data visualization tools and reporting.
• Highly computer literate.
• Experience using AI tools.
• HTML, SQL, or scripting familiarity.

Responsibilities

• Own planning, execution, optimisation & reporting of UAE CRM campaigns across email and push.
• Create engaging emails, push-notifications, and WhatsApp notifications.
• Identify and implement evergreen automations and triggers.
• Coordinate with stakeholders to manage workloads and deadlines.
• Report on campaigns and propose/manage changes where necessary.
• Handle data targeting, segmentation, analysis and interpretation.
• Manage multiple projects simultaneously.

Skills

Problem solving

Analytical skills

Communication & stakeholder management

Automation in CRM

AI tools experience

Data interpretation

General computer literacy

Education

Bachelor's Degree in Marketing or Business

Tools

HTML

SQL

Data visualization tools

Scripting

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Marketing teams build brand love and drive growth across a global, three-sided marketplace, reaching millions of customers, riders and partners every day.

We’re looking for a CRM Executive for UAE to join our UAE team. In this role, you’ll help us play a key role in planning, building, and executing CRM campaigns. Working closely with stakeholders across Marketing, Data Analytics, Creative, Product, and Engineering, you'll help deliver highly personalised customer communications that support both commercial objectives and customer needs.

What You’ll Be Doing

You’ll be joining the Central CRM team. This position will be part of the Central CRM team, composed of 30+ specialists in CRM, dedicated to executing campaigns for the UAE as well as supporting global strategic initiatives. The team collectively strives to expand our subscriber base and enhance engagement metrics, with a primary focus on retaining Deliveroo customers. Serving as the voice of the customer, the CRM team directs efforts toward enhancing personalised user experiences, activating best-in-class CRM and supporting marketing initiatives.

Here’s what your day-to-day might look like:

• Own the planning, execution, optimisation & reporting of all bespoke campaigns in UAE, across channels such as email & push, to deliver customer growth
• Create engaging emails, push-notifications, and whatsapp notifications executing them in a timely and effective manner
• Identifying and executing evergreen automations and triggers
• Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently (we love Slack channels for everything!)
• Proactively report on all campaigns to stakeholders & propose/manage changes where necessary
• Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it
• Manage multiple projects at once, prioritising effectively across competing issues

Our humble expectations

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Bachelor's Degree (Marketing or Business preferred) or strong relevant experience
• 2-4 years email application experience
• Strong problem-solving and analytical skills
• Good communication and stakeholder management skills
• Experience building automated CRM programmes
• Experience using data visualisation tools & reporting
• Highly computer literate
• Experience using AI tools
• HTML, SQL, or scripting familiarity

What’s in it for you

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!