Marketing Executive, CRM and Ops

Deliveroo; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Deliveroo is seeking a CRM Executive for the UAE to lead planning, execution, and reporting of bespoke CRM campaigns across email, push, and WhatsApp. You will partner with Marketing, Data Analytics, Creative, Product, and Engineering to drive personalised communications that support growth and customer retention.

The role focuses on evergreen automations, data targeting, and stakeholder collaboration in a fast-moving environment, reporting outcomes and optimizing campaigns for impact.

Qualifications

• Bachelor's Degree in Marketing or Business or strong relevant experience.
• 2-4 years email application experience CRM / campaign management platform experience.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Experience building automated CRM programmes.
• Experience using data visualisation tools & reporting.
• Highly computer literate; familiarity with HTML/SQL/scripting.

Responsibilities

• Own the planning, execution, optimisation & reporting of all bespoke campaigns in UAE, across channels such as email & push.
• Create engaging emails, push-notifications, and WhatsApp notifications.
• Identify and implement evergreen automations and triggers.
• Communicate with stakeholders to manage workloads and deadlines.
• Report on campaigns and propose/manage changes as needed.
• Handle data targeting, segmentation, analysis & interpretation.

Skills

CRM / campaign management

Email marketing

Data analysis

HTML / SQL scripting

Stakeholder management

Automation

Data visualization

Education

Bachelor's in Marketing or Business

Tools

CRM platforms

Job description

Описание:

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Marketing teams build brand love and drive growth across a global, three-sided marketplace, reaching millions of customers, riders and partners every day. We’re looking for a CRM Executive for UAE to join our UAE team. In this role, you’ll help us play a key role in planning, building, and executing CRM campaigns. Working closely with stakeholders across Marketing, Data Analytics, Creative, Product, and Engineering, you'll help deliver highly personalised customer communications that support both commercial objectives and customer needs.

Задачи:

You’ll be joining the Central CRM team. This position will be part of the Central CRM team, composed of 30+ specialists in CRM, dedicated to executing campaigns for the UAE as well as supporting global strategic initiatives. The team collectively strives to expand our subscriber base and enhance engagement metrics, with a primary focus on retaining Deliveroo customers. Serving as the voice of the customer, the CRM team directs efforts toward enhancing personalised user experiences, activating best-in-class CRM and supporting marketing initiatives.

• Own the planning, execution, optimisation & reporting of all bespoke campaigns in UAE, across channels such as email & push, to deliver customer growth
• Create engaging emails, push-notifications, and whatsapp notifications executing them in a timely and effective manner
• Identifying and executing evergreen automations and triggers
• Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently (we love Slack channels for everything!)
• Proactively report on all campaigns to stakeholders & propose/manage changes where necessary
• Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it
• Manage multiple projects at once, prioritising effectively across competing issues

Our humble expectations

• Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Bachelor's Degree (Marketing or Business preferred) or strong relevant experience
• 2-4 years email application experience CRM / campaign management platform experience
• Strong problem-solving and analytical skills
• Good communication and stakeholder management skills
• Experience building automated CRM programmes
• Experience using data visualisation tools & reporting
• Highly computer literate
• Experience using AI tools HTML, SQL, or scripting familiarity

Условия:

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
• We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.

Find more about how we hire here.