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Pluspointdigital; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Pluspointdigital is seeking a Client Servicing Executive for a full-time, on-site position in their Dubai office. The role requires you to be the main contact for clients, ensuring their needs are met and they feel supported at all times.

The ideal candidate has 2 to 5 years of experience in account management, strong organisational skills, and the ability to communicate effectively with clients through various channels like WhatsApp and email. Basic understanding of digital marketing concepts will be beneficial.

Qualifications

• 2 to 5 years of experience in account management, client servicing, or customer success.
• Excellent spoken and written English for communication with clients.
• Strong organisational skills to track multiple clients and tasks.

Responsibilities

• Be the first point of contact for client queries across various platforms.
• Liaise between clients and delivery teams to ensure communication.
• Monitor client satisfaction and identify accounts at risk.

Skills

Client communication

Organisational skills

Calm under pressure

Basic understanding of digital marketing

Experience using CRM tools

Education

2 to 5 years in account management or client servicing

Excellent spoken and written English

Tools

Zoho CRM

HubSpot

Job description

This is a full-time, on-site role based in our Dubai office. You are the primary point of contact for our active client base. You do not need to run campaigns or build reports; your job is to ensure clients always feel heard, informed, and supported. You coordinate between clients and our delivery team, relay updates clearly, manage expectations professionally, and flag risks before they become cancellations.

The right person for this role is someone who is naturally warm, highly organised, and thrives on building relationships. You are calm when a client is frustrated, proactive before they have to ask, and professional in every interaction whether on a call, on WhatsApp, or in a meeting.

Responsibilities

Client Communication - Daily

• Be the first point of contact for all client queries across WhatsApp, email, and calls
• Respond to all client messages within 2 hours during working hours — no client should feel ignored
• Proactively update clients on campaign progress, report timelines, and any changes — do not wait for clients to ask
• Handle client concerns calmly and professionally — acknowledge the issue, assure them of action, follow up with resolution
• Conduct monthly check‑in calls with all active clients to review performance and collect feedback

Campaign Coordination

• Liaise between clients and the delivery team — SEO, Google Ads, Meta Ads, design, and web — to ensure briefs are communicated accurately
• Relay client feedback on deliverables — designs, reports, ad copies — to the relevant specialist the same day
• Track all active client deliverables and ensure nothing is missed or delayed
• Coordinate monthly report delivery — ensure all reports are sent to clients by the 5th of each month
• Manage the content approval process — send content calendars to clients for approval before scheduling

Account Health and Retention

• Monitor client satisfaction and identify accounts at risk of cancellation before they become a problem
• Escalate any client complaint, cancellation risk, or commercial concern to the Managing Director immediately
• Maintain accurate records of all client interactions in Zoho CRM
• Follow up on overdue invoices in coordination with the accounts team
• Support the onboarding of new clients — send welcome emails, coordinate kick‑off briefs, set up communication channels

Internal Coordination

• Participate in the weekly Monday team stand‑up and represent the client perspective
• Update Zoho Projects with all client tasks and deadlines on the day they are assigned
• Work closely with the Senior SMM Executive and Google Ads team to stay informed on campaign performance
• Prepare simple weekly client status summaries for the Managing Director

Requirements

Must Have

• 2 to 5 years of experience in account management, client servicing, or customer success — agency experience is strongly preferred
• Excellent spoken and written English — you will communicate with UAE business owners daily across WhatsApp, email, and calls
• Strong organisational skills — ability to track multiple clients and deliverables simultaneously without dropping the ball
• Calm and professional under pressure — ability to handle difficult client conversations without becoming defensive or flustered
• Basic understanding of digital marketing — you do not need to run campaigns, but you must understand what SEO, Google Ads, Meta Ads, and web development mean so you can relay information accurately
• Experience using CRM tools — Zoho CRM, HubSpot, Salesforce, or similar
• Based in Dubai with a valid UAE residence visa

Strongly Preferred

• Prior experience working at a digital marketing, advertising, or creative agency in a client‑facing role
• Familiarity with project management tools — Zoho Projects, ClickUp, or Asana
• Experience working with UAE or GCC‑based clients across healthcare, hospitality, retail, or F&B sectors
• Arabic language skills — an advantage but not mandatory

This Role Is NOT For You If

• You need technical digital marketing expertise to do your job — this is a relationship role, not a technical role
• You struggle to maintain composure when clients are upset or demanding
• You wait for problems to be reported to you rather than proactively checking in
• You are not comfortable with high‑volume WhatsApp and email communication as your primary work tool