Coordinator Rider On Ground Ops

Delivery Hero; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Delivery Hero is seeking a full-time operations role to monitor rider performance and optimize city/zone effectiveness. The candidate will manage rider queries, coordinate with fleet partners, and drive corrective actions based on data insights while ensuring smooth dispatch support and stakeholder communication.

Requirements include a Bachelor's degree and 1–2 years in food/grocery tech, with a UAE driving licence, and fluency in English and Urdu.

Qualifications

• Bachelor's degree required.
• 1-2 years in food/grocery tech preferred.
• UAE Driving Licence is a must.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.

Skills

Multitasking

Google Suite

English & Urdu

Problem solving

UAE Driving Licence

Education

Bachelor's degree

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Ensure effective rider utilization during peak and non-peak hours.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Manage walk-in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider-related communication.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders in a timely manner.

• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.

• Investigate rider-related issues raised by customers or vendors.

• Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.

• Perform ad hoc tasks as requested by the line manager.

What did we order

• Education and Experience:

  • Bachelors Degree

  • 1-2 years of experience in the food/grocery tech industry is highly preferred.

• Skills and Competencies:

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proficient in Google Suite.

  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.

  • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

  • UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full-time