Coordinator, Guest Relation

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

KERZNER INTERNATIONAL LIMITED in Dubai seeks a Guest Relations Coordinator to support front office and guest relations by maintaining guest data profiles, trackers and reports for accurate, timely communication across systems.

The role covers pre-arrival, in-stay and post-stay processes through effective coordination, system updates and follow-up to deliver seamless luxury experiences. Strong admin skills and proficiency in MS Office and Opera are essential.

Qualifications

• Minimum 1 year experience in Front Office/Guest Relations.
• Strong administrative and organizational skills.
• Proficient in MS Office and Opera; quick learner of new systems.
• Ability to coordinate guest data profiles, trackers and reports.
• Experience in luxury hospitality is preferred.

Responsibilities

• Manage guest data profiles, trackers and reports to ensure accuracy and timeliness.
• Ensure consistent communication of guest information, preferences and feedback across all systems.
• Support pre-arrival, in-stay and post-stay processes through updates, reporting and follow-up.
• Coordinate with internal departments and uphold Forbes Travel Guide standards to support service delivery.

Skills

Administrative skills

Organizational skills

MS Office

Opera PMS

Front Office experience

Communication

Tools

Opera PMS

Job description

About The Role

The Guest Relations Coordinator provides administrative and coordination support to the Guest Relations and Front Office teams by managing guest data profiles trackers and reports The role is responsible for ensuring the accuracy consistency and timely communication of guest information preferences and feedback across all systems The position supports pre-arrival in-stay and post-stay processes through effective coordination system updates reporting and follow-up contributing to a seamless guest experience Person in this role works closely with internal departments follows established procedures and Forbes Travel Guide standards and supports service delivery We are looking for candidates with very strong administrative and organizational skills who have min. 1 year experience in Front Office/Guest Relations department. You should demonstrate in-depth understanding of luxury travelers expectations and be able to support the team in creating exceptional stays. You will comfortably communicate with other departments to ensure all requests and tasks are completed in a timely manner. You should have great command of MS Office programs and Opera as well as be a fast learner in using any other web-based applications and systems.