Coordinator - Butler Services

Wynn Al Marjan Island; Dubai; On-site; AED 80,000 - 140,000; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking a Coordinator to join our Butler Services team in the United Arab Emirates. The role focuses on supporting daily operations, coordinating with Guest Services, and maintaining guest profiles to ensure premium service.

The ideal candidate will have strong English communication, at least two years of hospitality administration experience, and a keen eye for detail to uphold Forbes and Wynn standards.

Qualifications

• Fluent in English (spoken, written, reading).
• Minimum 2 years’ administrative experience in hospitality, luxury preferred.
• Strong VIP service understanding for high-profile guests.
• Excellent interpersonal and time-management abilities.

Responsibilities

• Prepare daily reports for morning briefs.
• Handle and track Butler Services requests and calls.
• Coordinate with Guest Services Centre for timely fulfilment.
• Maintain guest profiles, preferences and service records.
• Know resort facilities, services and F&B menus.
• Support dispatching of Butlers, VIPs and Gaming teams.
• Deliver prompt, personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report feedback.
• Control master keys and devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status.
• Monitor room turnover and PMS downtime communication.
• Ensure proper shift handovers and admin support to management.

Skills

English fluency

Administrative experience

VIP service understanding

Interpersonal skills

Organizational skills

Record-keeping

Computer literacy

Job description

Job Description:

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites,22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Coordinator to join our Butler Services team.

The Primary Duties And Responsibilities Of This Role Are

• Prepare daily reports for morning briefings.
• Handle and track all Butler Services requests and calls.
• Coordinate with Guest Services Centre and departments for timely fulfilment.
• Maintain guest profiles, preferences, and service records.
• Ensure strong knowledge of resort facilities, services, and F&B menus.
• Support dispatching of Butlers, including VIP and Gaming.
• Deliver prompt, personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report guest feedback.
• Control master keys and work devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status and operations.
• Monitor room turnover and ensure communication during PMS downtime.
• Ensure accurate shift handovers and provide administrative support to management.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Communication: Fluent in English (spoken, written, and reading comprehension).
• Minimum 2 years’ administrative experience within the hospitality industry, preferably in a luxury hotel/resort setting or a large 5-star hotel.
• Strong understanding of VIP services and the expectations of high-profile clientele.
• Strong interpersonal and service communication skills.
• Excellent organizational and time-management skills, with strong attention to detail.
• Strong administrative skills, including accurate record-keeping and follow-up.
• Computer literate, with proficiency in standard office applications and systems.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams （AED）, the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Requirements: