Assistant Manager - Butler Services

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 133,920 - 200,880; Full time

Benefits offered by this job

Attractive salary package

Healthcare package

Excellent leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is looking for an Assistant Manager to join the Butler Services team. The role demands at least 7 years of luxury hospitality experience and 4 years in butler service.

Responsibilities include leading the team, managing guest engagements, and ensuring exceptional service standards. You will also support recruitment and training while promoting a respectful team culture. This position offers competitive benefits within a premier global hospitality setting.

Qualifications

• Minimum 7 years of luxury hospitality or guest service management experience.
• Minimum 4 years of butler service experience within a large integrated resort.
• Strong leadership training and team management capabilities.

Responsibilities

• Lead and support the Butler team to deliver exceptional service.
• Manage reservations, transportation, and guest arrangements.
• Ensure team upholds grooming and service standards.

Skills

Luxury hospitality management

Guest service management

Team leadership

Excellent communication

Problem-solving

Multilingual abilities

Education

Formal butler training or certification

Job description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position

Wynn Al Marjan Island is currently seeking an Assistant Manager to join the resort's Butler Services team.

Leadership & Operations Management

• Lead and support the Butler team to deliver Wynn and Forbes level service.
• Oversee daily Butler Services operations and ensure all suites and Gaming Salons are guest ready.
• Maintain organization, maintenance and readiness of all service areas and equipment.
• Ensure accurate fulfilment of special requests and personalised guest preferences.
• Review guest accounts for accuracy and uphold all company policies and standards.
• Drive continuous improvement in service quality, safety and operational efficiency.

Guest Engagement & Service Excellence

• Welcome and farewell VIP guests including airport or ferry meet and greet when required.
• Manage reservations, transportation and personalised arrangements.
• Anticipate needs, resolve concerns discreetly and strengthen guest loyalty.
• Communicate guest insights to management to enhance service and operations.

Team Development & Supervision

• Lead, coach, and develop Doorpersons, Butlers and Butler Services team members.
• Support recruitment, training, performance management and scheduling.
• Delegate tasks effectively and maintain a high-performance respectful team culture.
• Ensure all team members uphold grooming, etiquette and service standards.

Communication & Collaboration

• Coordinate with all departments to ensure seamless delivery of guest requests.
• Participate in meetings and share operational updates with the team.
• Promote teamwork, cultural respect and professional communication.

Health Safety & Sustainability

• Enforce health, safety, hygiene and grooming standards.
• Support recycling and sustainability initiatives across Butler Services.

Qualifications

• Minimum 7 years of luxury hospitality or guest service management experience.
• Minimum 4 years of butler service experience within a large integrated resort or Forbes Five Star property.
• Formal butler training or certification preferred.
• Strong leadership training and team management capabilities.
• Excellent communication, interpersonal and problem-solving skills.
• Exceptional grooming, attention to detail and professional etiquette.
• Multilingual abilities with fluency in at least two languages.
• Flexibility to work varied schedules including weekends and holidays.

Benefits

We offer an attractive salary paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts among the most renowned and celebrated brands in the global hospitality industry.