Assistant Manager - Butler Services

Wynn Al Marjan Island; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island invites an experienced Assistant Manager to join the resort’s Butler Services team. You will lead a high‑caliber team to deliver exceptional, Forbes‑level service across suites and Gaming Salons, ensuring guest requests are met with precision and discretion.

Successful candidates will have 7+ years in luxury hospitality, strong leadership, multilingual communication, and a commitment to grooming and etiquette. Flexible schedules including weekends are required.

Qualifications

• Minimum 7 years of luxury hospitality or guest service management.
• Minimum 4 years of butler service in a large integrated resort or Forbes Five Star property.
• Strong leadership, training, and team management capabilities.
• Multilingual abilities with fluency in at least two languages.
• Flexibility to work varied schedules including weekends and holidays.

Responsibilities

• Lead and develop the Butler Services team to deliver Forbes-level service.
• Oversee daily Butler operations and ensure suites and Gaming Salons are guest-ready.
• Maintain organization, maintenance and readiness of service areas and equipment.
• Fulfill special requests accurately and respect guest preferences.
• Review guest accounts for accuracy and uphold company policies.
• Drive improvements in service quality, safety and efficiency.

Skills

Leadership

Guest service management

Communication skills

Multilingual abilities

Problem-solving

Team management

Education

Butler training or certification

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five‑star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking an Assistant Manager to join the resort’s Butler Services team.

Responsibilities

Leadership & Operations Management

• Lead and support the Butler team to deliver Wynn‑and Forbes‑level service.
• Oversee daily Butler Services operations and ensure all suites and Gaming Salons are guest‑ready.
• Maintain organization, maintenance, and readiness of all service areas and equipment.
• Ensure accurate fulfilment of special requests and personalized guest preferences.
• Review guest accounts for accuracy and uphold all company policies and standards.
• Drive continuous improvement in service quality, safety, and operational efficiency.

Guest Engagement & Service Excellence

• Welcome and farewell VIP guests, including airport or ferry meet‑and‑greet when required.
• Manage reservations, transportation, and personalized arrangements.
• Anticipate needs, resolve concerns discreetly, and strengthen guest loyalty.
• Communicate guest insights to management to enhance service and operations.

Team Development & Supervision

• Lead, coach, and develop Doorpersons, Butlers, and Butler Services team members.
• Support recruitment, training, performance management, and scheduling.
• Delegate tasks effectively and maintain a high‑performance, respectful team culture.
• Ensure all team members uphold grooming, etiquette, and service standards.

Communication & Collaboration

• Coordinate with all departments to ensure seamless delivery of guest requests.
• Participate in meetings and share operational updates with the team.
• Promote teamwork, cultural respect, and professional communication.

Health, Safety & Sustainability

• Enforce health, safety, hygiene, and grooming standards.
• Support recycling and sustainably initiatives across Butler Services

About You

• Minimum 7 years of luxury hospitality or guest service management experience.
• Minimum 4 years of butler service experience within a large integrated resort or Forbes Five Star property.
• Formal butler training or certification preferred.
• Strong leadership, training, and team management capabilities.
• Excellent communication, interpersonal, and problem‑solving skills.
• Exceptional grooming, attention to detail, and professional etiquette.
• Multilingual abilities, with fluency in at least two languages.
• Flexibility to work varied schedules, including weekends and holidays.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.