Coordinator - Butler Services

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 84,000 - 120,000; Full time

Benefits offered by this job

Salary in AED

Leave policy

Healthcare package

Incentive programs

Benefits package

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Coordinator to join our Butler Services team. You will manage daily reports, handle Butler requests, and coordinate with Guest Services to ensure timely fulfillment for VIP guests.

The ideal candidate will have at least 2 years of administrative hospitality experience, fluent English, and excellent organizational skills. You will maintain guest profiles, support dispatching of butlers, and uphold Forbes standards and Wynn brand expectations.

Qualifications

• Fluent in English (spoken, written, and reading comprehension).
• Minimum 2 years’ administrative experience within hospitality, luxury hotel/resort setting or a 5-star hotel.
• Strong understanding of VIP services and expectations of high-profile clientele.
• Strong interpersonal and service communication skills.
• Excellent organizational and time-management skills, with strong attention to detail.
• Strong administrative skills, including accurate record-keeping and follow-up.
• Computer literate, with proficiency in standard office applications and systems.

Responsibilities

• Prepare daily reports for morning briefings.
• Handle and track all Butler Services requests and calls.
• Coordinate with Guest Services Centre and departments for timely fulfilment.
• Maintain guest profiles, preferences, and service records.
• Ensure knowledge of resort facilities, services, and F&B menus.
• Support dispatching of Butlers, including VIP and Gaming.
• Deliver prompt, personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report guest feedback.
• Control master keys and work devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status and operations.
• Monitor room turnover and ensure communication during PMS downtime.
• Ensure accurate shift handovers and provide administrative support to management.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Administrative skills

Computer literacy

Tools

Microsoft Office

Job description

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites,22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Coordinator to join our Butler Services team.

The Primary Duties And Responsibilities Of This Role Are

• Prepare daily reports for morning briefings.
• Handle and track all Butler Services requests and calls.
• Coordinate with Guest Services Centre and departments for timely fulfilment.
• Maintain guest profiles, preferences, and service records.
• Ensure strong knowledge of resort facilities, services, and F&B menus.
• Support dispatching of Butlers, including VIP and Gaming.
• Deliver prompt, personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report guest feedback.
• Control master keys and work devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status and operations.
• Monitor room turnover and ensure communication during PMS downtime.
• Ensure accurate shift handovers and provide administrative support to management.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Communication: Fluent in English (spoken, written, and reading comprehension).
• Minimum 2 years’ administrative experience within the hospitality industry, preferably in a luxury hotel/resort setting or a large 5-star hotel.
• Strong understanding of VIP services and the expectations of high-profile clientele.
• Strong interpersonal and service communication skills.
• Excellent organizational and time-management skills, with strong attention to detail.
• Strong administrative skills, including accurate record-keeping and follow-up.
• Computer literate, with proficiency in standard office applications and systems.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams （AED）, the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.