Butler - Butler Services

Wynn Al Marjan Island; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Salary in AED

Leave policy

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island in the UAE seeks a seasoned Butler to join the luxury services team. The role focuses on guest interaction, suite preparation, and premium hospitality support for VIP guests.

The ideal candidate has 5+ years in luxury hospitality, at least 3 years in VIP services, and fluent communication in two languages. Proficiency in MS Office and Outlook is required, with a discreet and polished presentation.

Qualifications

• Minimum 5 years in hospitality or luxury guest service.
• 3+ years in VIP services.
• Fluent in at least two languages.
• Proficient in MS Office and Outlook.

Responsibilities

• Welcome VIP guests warmly and build discreet service relationships.
• Prepare VIP suites and ensure Forbes standards.
• Coordinate in-room dining orders and guest requests.
• Collaborate with departments to ensure seamless service.
• Maintain guest preference profiles and handovers.

Skills

VIP guest service

Discretion & confidentiality

Communication skills

Multilingual

Tools

MS Office

Outlook

Job description

Job Description:

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Butler to join the resort’s Butler Services team.

Responsibilities

Guest Service & Interaction

• Welcome VIP guests warmly and build a discreet, attentive service relationship.
• Provide luggage assistance, including packing/unpacking to luxury standards.
• Conduct suite orientations and ensure guests feel fully comfortable.
• Handle guest requests, reservations, and preferences with accuracy and elegance.
• Anticipate guest needs and proactively elevate their stay.

Suite Preparation & Operations

• Prepare VIP suites before arrival to luxury and Forbes standards.
• Perform detailed pre‑arrival checks and report issues promptly.
• Keep VIP pantries and service areas perfectly stocked and organized.
• Maintain accurate guest preference profiles.
• Complete checklists and handovers professionally.

Food & Beverage Support

• Understand resort dining options and make confident recommendations.
• Ensure In‑Room Dining orders are accurate, timely, and well presented.

Guest Departure

• Coordinate smooth departures, including bell service and transportation.
• Conduct final suite checks to ensure no belongings are left behind.

Professional Conduct & Teamwork

• Resolve guest concerns with discretion and urgency.
• Communicate clearly with all departments to ensure seamless service.
• Uphold company standards, attend trainings, and maintain polished presentation.

Health, Safety & Sustainability

• Follow strict hygiene and safety protocols.
• Support cleanliness, safety, and sustainability initiatives.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 5 years of hospitality or luxury guest service experience in a 5-star environment, including at least 3 years in VIP services.
• Proficient in MS Office and Outlook.
• Exceptional VIP level customer service and communication skills.
• Fluent in at least two languages.
• Trustworthy, discreet, reliable, and confident.
• Polished, charismatic, courteous, and naturally guest focused.
• Strong problem-solving ability with composure under pressure.
• Collaborative, adaptable, and responsive in a fast-paced luxury environment.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.