Director - Butler Services

Wynn Al Marjan Island; Dubai; On-site; AED 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island seeks a Director of Butler Services to lead the resort’s Butler team and deliver ultra-luxury guest experiences in a premier UAE destination.

The role requires strategic leadership, extensive luxury hospitality background, and a proven ability to manage high-profile guests while maintaining privacy, security and brand standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 8–10 years in luxury hospitality; 5+ years in a leadership role.
• Proven track record of managing high-profile clientele and exclusive accommodations.
• Exceptional leadership and interpersonal skills.
• Fluent in English; additional languages (Arabic, Mandarin) are a plus.

Responsibilities

• Ensure seamless, high-touch service for Butler guests from pre-arrival to post-departure.
• Anticipate and respond to guest needs with discretion, empathy, and precision.
• Uphold privacy, security, and brand standards in all guest interactions.
• Resolve escalated guest concerns promptly and professionally.
• Manage daily Butler operations including housekeeping, butler service, amenities, and maintenance coordination.
• Monitor inventory, equipment, and supplies to ensure readiness and quality.
• Conduct regular inspections to maintain impeccable Butler presentation and functionality.
• Collaborate with other departments to ensure cohesive service delivery.
• Lead and mentor the Butler Services team, fostering a culture of excellence and accountability.
• Conduct regular team meetings and one-on-ones to address concerns and communicate updates
• Develop and implement training programs to elevate service standards and team capabilities.
• Develop and monitor SOPs, service protocols, and quality control mechanisms.
• Analyze guest feedback and service metrics to drive continuous improvement.
• Manage departmental budgets, staffing plans, and resource allocation.
• Participate in executive planning sessions and cross-functional initiatives.

Skills

Leadership

Guest relations

Strategic planning

Communication

Discretion

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS

CRM

Microsoft Office Suite

Job description

Job Description:

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Director – Butler Services to join the resort’s Butler Services team.

Responsibilities

• Ensure seamless, high-touch service for Butler guests from pre-arrival to post-departure.
• Anticipate and respond to guest needs with discretion, empathy, and precision.
• Uphold privacy, security, and brand standards in all guest interactions.
• Resolve escalated guest concerns promptly and professionally.
• Manage daily Butler operations including housekeeping, butler service, amenities, and maintenance coordination.
• Monitor inventory, equipment, and supplies to ensure readiness and quality.
• Conduct regular inspections to maintain impeccable Butler presentation and functionality.
• Collaborate with other departments (e.g., VIP Services, Housekeeping, Engineering) to ensure cohesive service delivery.
• Lead and mentor the Butler Services team, fostering a culture of excellence and accountability.
• Conduct regular team meetings and one-on-ones to address concerns and communicate updates
• Develop and implement training programs to elevate service standards and team capabilities.
• Develop and monitor SOPs, service protocols, and quality control mechanisms.
• Analyze guest feedback and service metrics to drive continuous improvement.
• Manage departmental budgets, staffing plans, and resource allocation.
• Participate in executive planning sessions and cross-functional initiatives.

About You

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role.
• Proven track record of managing high-profile clientele and exclusive accommodations.
• Exceptional leadership and interpersonal skills.
• Strong operational and organizational capabilities.
• Proficiency in PMS, CRM, and Microsoft Office Suite.
• Fluent in English; additional languages (Arabic, Mandarin) are a plus.
• High level of discretion, tact, and diplomacy.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits.