Director - Butler Services

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Life insurance

Paid time off

Incentives

Job summary

Wynn Al Marjan Island is seeking a Director – Butler Services to lead the Butler Services team and deliver high-touch, discreet service for discerning guests. You will oversee daily operations, housekeeping, amenities, and coordination with VIP teams to ensure impeccable presentation and guest satisfaction.

The ideal candidate will have 8–10 years in luxury hospitality, with at least 5 in a leadership role, fluent English, and a proven track record with high-profile clients.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 8–10 years in luxury hospitality, with at least 5 in a leadership role.
• Proven track record of managing high-profile clientele and exclusive accommodations.
• Fluent in English; additional languages (Arabic, Mandarin) are a plus.

Responsibilities

• Ensure seamless, high-touch service for Butler guests from pre-arrival to post-departure.
• Anticipate and respond to guest needs with discretion, empathy, and precision.
• Uphold privacy, security, and brand standards in all guest interactions.
• Resolve escalated guest concerns promptly and professionally.
• Manage daily Butler operations including housekeeping, butler service, amenities, and maintenance coordination.
• Monitor inventory, equipment, and supplies to ensure readiness and quality.
• Conduct regular inspections to maintain impeccable Butler presentation and functionality.
• Collaborate with other departments to ensure cohesive service delivery.
• Lead and mentor the Butler Services team, fostering a culture of excellence and accountability.
• Develop and implement training programs to elevate service standards and team capabilities.
• Develop and monitor SOPs, service protocols, and quality control mechanisms.
• Analyze guest feedback and service metrics to drive continuous improvement.
• Manage departmental budgets, staffing plans, and resource allocation.
• Participate in executive planning sessions and cross-functional initiatives.

Skills

Leadership

Guest relations

Staff management

Operations management

Discretion

Communication

Budgeting

PMS

CRM

MS Office

Education

Bachelor's degree in Hospitality Management

Tools

PMS

CRM

MS Office

Job description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking a Director – Butler Services to join theresort’s Butler Services team.

• Ensure seamless, high-touch service for Butler guests from pre-arrival to post-departure.
• Anticipate and respond to guest needs with discretion, empathy, and precision.
• Uphold privacy, security, and brand standards in all guest interactions.
• Resolve escalated guest concerns promptly and professionally.
• Manage daily Butler operations including housekeeping, butler service, amenities, and maintenance coordination.
• Monitor inventory, equipment, and supplies to ensure readiness and quality.
• Conduct regular inspections to maintain impeccable Butler presentation and functionality.
• Collaborate with other departments (e.g., VIP Services, Housekeeping, Engineering) to ensure cohesive service delivery.
• Lead and mentor the Butler Services team, fostering a culture of excellence and accountability.
• Conduct regular team meetings and one-on-ones to address concerns and communicate updates
• Develop and implement training programs to elevate service standards and team capabilities.
• Develop and monitor SOPs, service protocols, and quality control mechanisms.
• Analyze guest feedback and service metrics to drive continuous improvement.
• Manage departmental budgets, staffing plans, and resource allocation.
• Participate in executive planning sessions and cross-functional initiatives.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role.
• Proven track record of managing high-profile clientele and exclusive accommodations.
• Exceptional leadership and interpersonal skills.
• Strong operational and organizational capabilities.
• Proficiency in PMS, CRM, and Microsoft Office Suite.
• Fluent in English; additional languages (Arabic, Mandarin) are a plus.
• High level of discretion, tact, and diplomacy.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.