Coordinator - Butler Services

Wynn Al Marjan Island; Abu Dhabi; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

Wynn Al Marjan Island in Abu Dhabi is seeking a polished Administrative Assistant with luxury hospitality exposure to support Butler Services and guest operations. This role requires meticulous organization, strong communication, and a proactive service mindset.

You will handle daily reports, coordinate with Guest Services Centre, and maintain guest profiles while ensuring seamless service aligned with Forbes and Wynn standards. Excellent English skills and VIP experience are essential.

Qualifications

• Minimum 2 years administrative experience in hospitality.
• Fluent English, strong communication and interpersonal skills.
• Experience with VIP services and high-profile clientele.

Responsabilités

• Prepare daily reports for morning briefings.
• Handle and track all Butler Services requests and calls.
• Coordinate with Guest Services Centre and departments for timely fulfilment.
• Maintain guest profiles preferences and service records.
• Ensure strong knowledge of resort facilities services and F&B menus.
• Support dispatching of Butlers including VIP and Gaming.
• Deliver prompt personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report guest feedback.
• Control master keys and work devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status and operations.
• Monitor room turnover and ensure communication during PMS downtime.
• Ensure accurate shift handovers and provide administrative support to management.

Connaissances

Communication

VIP services

Customer service

Time management

Organizational skills

Interpersonal skills

Outils

MS Office

Description du poste

Primary duties and responsibilities of this role are

• Prepare daily reports for morning briefings
• Handle and track all Butler Services requests and calls
• Coordinate with Guest Services Centre and departments for timely fulfilment
• Maintain guest profiles preferences and service records
• Ensure strong knowledge of resort facilities services and F amp B menus
• Support dispatching of Butlers including VIP and Gaming
• Deliver prompt personalized service and resolve guest concerns
• Uphold Forbes standards and Wynn brand expectations report guest feedback
• Control master keys and work devices with accurate tracking
• Coordinate with Front Office and Housekeeping on room status and operations
• Monitor room turnover and ensure communication during PMS downtime
• Ensure accurate shift handovers and provide administrative support to management

The ideal candidate for this position will have the following experience and qualifications:

Communication: Fluent in English (spoken, written, and reading comprehension). Minimum 2 years administrative experience within the hospitality industry, preferably in a luxury hotel/resort setting or a large 5-star hotel. Strong understanding of VIP services and the expectations of high-profile clientele. Strong interpersonal and service communication skills. Excellent organizational and time-management skills, with strong attention to detail. Strong administrative skills, including accurate record-keeping and follow-up. Computer literate, with proficiency in standard office applications and systems.