VIP Butler Services Coordinator

Wynn Al Marjan Island; Dubai; On-site; AED 80,000 - 140,000; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking a Coordinator to join our Butler Services team in the United Arab Emirates. The role focuses on supporting daily operations, coordinating with Guest Services, and maintaining guest profiles to ensure premium service.

The ideal candidate will have strong English communication, at least two years of hospitality administration experience, and a keen eye for detail to uphold Forbes and Wynn standards.

Qualifications

• Fluent in English (spoken, written, reading).
• Minimum 2 years’ administrative experience in hospitality, luxury preferred.
• Strong VIP service understanding for high-profile guests.
• Excellent interpersonal and time-management abilities.

Responsibilities

• Prepare daily reports for morning briefs.
• Handle and track Butler Services requests and calls.
• Coordinate with Guest Services Centre for timely fulfilment.
• Maintain guest profiles, preferences and service records.
• Know resort facilities, services and F&B menus.
• Support dispatching of Butlers, VIPs and Gaming teams.
• Deliver prompt, personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report feedback.
• Control master keys and devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status.
• Monitor room turnover and PMS downtime communication.
• Ensure proper shift handovers and admin support to management.

Skills

English fluency

Administrative experience

VIP service understanding

Interpersonal skills

Organizational skills

Record-keeping

Computer literacy

Job description

Wynn Al Marjan Island is seeking a Coordinator to join our Butler Services team in the United Arab Emirates. The role focuses on supporting daily operations, coordinating with Guest Services, and maintaining guest profiles to ensure premium service.

The ideal candidate will have strong English communication, at least two years of hospitality administration experience, and a keen eye for detail to uphold Forbes and Wynn standards.