Contract Logistics Customer Service Rep – Order Fulfillment

Iron Mountain; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Job summary

Iron Mountain is seeking a motivated and detail-oriented Customer Service Representative to join our Contract Logistics team in Dubai. You will coordinate end-to-end order fulfillment and shipment logistics while maintaining strong customer relationships and accurate reporting.

You will act as the liaison between customers and warehouse operations, ensuring service levels are met and inquiries are resolved promptly.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Logistics, or related field.
• Operational experience in customer service or warehousing.
• Knowledge of Contract Logistics and GCC import/export regulations.
• Proficiency with MS Office (Excel, Outlook) and SAP WMS or similar ERP systems.
• Excellent English communication and strong inventory math skills.

Responsibilities

• Coordinate all inbound and outbound account activities, schedule shipments and equipment, verify documentation, and oversee data entry for accurate movement and on-time delivery.
• Act as the liaison between customers and warehouse operations, handling inquiries, resolving complaints, and updating on shipping schedules and inventory.
• Prepare and present monthly KPI reports, train staff on SOPs, and ensure quality compliance and productivity.
• Collaborate with internal departments and transport teams to expedite urgent requests and meet timelines.

Skills

MS Office

Excel

Outlook

Inventory math

Customer service

Problem solving

Education

Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management

Tools

SAP WMS

ERP systems

Job description

Iron Mountain is seeking a motivated and detail-oriented Customer Service Representative to join our Contract Logistics team in Dubai. You will coordinate end-to-end order fulfillment and shipment logistics while maintaining strong customer relationships and accurate reporting.

You will act as the liaison between customers and warehouse operations, ensuring service levels are met and inquiries are resolved promptly.