CSR

Iron Mountain; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Job summary

Iron Mountain is seeking a motivated and detail-oriented Customer Service Representative to join our Contract Logistics team in Dubai. You will coordinate end-to-end order fulfillment and shipment logistics while maintaining strong customer relationships and accurate reporting.

You will act as the liaison between customers and warehouse operations, ensuring service levels are met and inquiries are resolved promptly.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Logistics, or related field.
• Operational experience in customer service or warehousing.
• Knowledge of Contract Logistics and GCC import/export regulations.
• Proficiency with MS Office (Excel, Outlook) and SAP WMS or similar ERP systems.
• Excellent English communication and strong inventory math skills.

Responsibilities

• Coordinate all inbound and outbound account activities, schedule shipments and equipment, verify documentation, and oversee data entry for accurate movement and on-time delivery.
• Act as the liaison between customers and warehouse operations, handling inquiries, resolving complaints, and updating on shipping schedules and inventory.
• Prepare and present monthly KPI reports, train staff on SOPs, and ensure quality compliance and productivity.
• Collaborate with internal departments and transport teams to expedite urgent requests and meet timelines.

Skills

MS Office

Excel

Outlook

Inventory math

Customer service

Problem solving

Education

Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management

Tools

SAP WMS

ERP systems

Job description

ARE | Dubai | Plot No WA-39, WA-40, WA-41 Dubai World Central

Full time

J0108905

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a motivated and detail-oriented Customer Service Representative to join our Contract Logistics team. In this role, you will be responsible for coordinating end-to-end order fulfillment and shipment logistics while maintaining exceptional customer relationships and accurate operational reporting. You will serve as the primary liaison between customers and warehouse operations to ensure all customer expectations and service level agreements are met seamlessly.

What You’ll Do (Responsibilities)

In this role, you will:

• Manage Order Fulfillment and Logistics: Coordinate all inbound and outbound account activities, schedule shipments and equipment, verify receiving/shipping documentation, and oversee inventory data entry to ensure accurate product movement and on-time delivery.

• Drive Customer Relationship Management: Act as the direct liaison between customers and warehouse operations, handling all inquiries, resolving complaints, confirming orders, and providing regular updates on shipping schedules and inventory availability.

• Optimize Operational and Quality Standards: Prepare and present monthly KPI reports, train team members on Standard Operating Procedures (SOPs), and collaborate with warehouse leadership to maintain quality compliance and workforce productivity.

• Facilitate Cross-Departmental Coordination: Partner with internal departments and transport teams to expedite urgent requests, resolve operational challenges, and ensure all customer requirements are closed within established timelines.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• A Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field, alongside relevant operational experience in customer service or warehousing.

• Practical knowledge of Contract Logistics, GCC import and export customs regulations, and local market service requirements.

• Technical proficiency in MS Office applications (especially Excel and Outlook) and hands-on experience with SAP WMS or similar ERP systems.

• Excellent verbal and written English communication skills, strong mathematical ability for inventory reconciliation, and a proactive, problem-solving mindset in a fast-paced environment.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.

• Opportunities for continuous learning and professional growth.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE.
Requisition: J0108905