Contact Centre Agent (UAE National)

Liwa University; Al Ain; On-site; AED 60,000 - 90,000; Full time

Job summary

Liwa University in Abu Dhabi invites a proactive Customer Service Advisor to join our College’s student engagement team. You will answer inbound calls, guide prospective students, and provide high-level personalized service to meet articulation targets.

The ideal candidate holds an essential Diploma, with a Bachelor's degree preferred, and 3–5 years of experience in a similar role. Fluency in English and Arabic and strong interpersonal skills are essential for success.

Qualifications

• Diploma qualification is required.
• Bachelor's degree is preferred.
• 3–5 years of experience in a similar role.
• Bilingual in English and Arabic.
• Strong interpersonal and communication skills.
• Ability to work in a multi-cultural, high-pressure environment.

Responsibilities

• Answer inbound calls and assist students with inquiries.
• Build interest in the College's services and products.
• Provide high-level personalized customer service.
• Identify potential students through databases, cold calling, and lead follow-up.
• Route calls correctly and ensure accurate data capture.
• Promote the College's reputation through professional assistance.
• Communicate effectively with team members and customers.
• Advise students on pursuing studies to meet articulation targets.

Skills

Bilingual English & Arabic

Interpersonal communication

Multicultural teamwork

Education

Essential Diploma

Bachelor's degree preferred

Job description

Responsibilities

• Answer inbound calls and assist students with specific inquiries
• Build interest in the services and products offered by the College
• Provide high-level personalized customer service
• Identify potential students through databases, cold calling, and lead follow-up
• Route calls correctly and ensure accurate data capture
• Promote the College's reputation through professional assistance
• Communicate effectively with team members and customers
• Advise students on pursuing studies to meet articulation targets

Requirements

• Essential Diploma qualification
• Bachelor's degree preferred
• 3-5 years of experience in a similar position
• Bilingual in English and Arabic
• Strong interpersonal and communication skills
• Ability to work in a multi-cultural, high-pressure environment

About the Company

Liwa University is a cornerstone of higher education in the Emirate of Abu Dhabi, offering 35 masters, bachelor's, and diploma programs across four specialized colleges.