Contact Center Agent Arabic And English Speaker

TalentOne; Al Ain; On-site; AED 48,000 - 60,000; Full time

Job summary

TalentOne in Al Ain, UAE, is seeking a fluent Arabic and English Contact Center Agent to deliver service across voice and digital channels. This full-time role requires excellent communication, problem-solving, and CRM record maintenance.

You will handle calls, emails, chats and WhatsApp, book appointments, resolve inquiries, and meet quality and customer-satisfaction targets. Healthcare or hospitality experience is a plus.

Qualifications

• Fluency in spoken and written Arabic and English is mandatory.
• High school diploma; bachelor’s degree preferred.
• Experience in customer service or contact center is preferred.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
• Book, amend, cancel, and follow up on appointments.
• Provide service information, resolve inquiries, and escalate issues when needed.
• Maintain CRM records and protect confidentiality.
• Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Skills

Arabic language

English language

Education

High School Diploma

Bachelor's Degree preferred

Job description

Job Description:

Contact Center Agent – Arabic & English Speaker

Location: Al Ain, UAE

Employment: Full-Time

We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels.

Requirement:

Fluency in spoken and written Arabic and English is mandatory.

High school diploma; bachelor’s degree preferred.

At least one year of customer service or contact center experience preferred.

Strong communication, listening, typing, computer, and problem-solving skills.

Ability to manage situations professionally and work under pressure.

Healthcare or hospitality experience preferred; multichannel support experience advantageous.

Requirements

Key Responsibilities

• Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
• Book, amend, cancel, and follow up on appointments.
• Provide service information, resolve inquiries, and escalation issues.
• Maintain CRM records and protect confidentiality.
• Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Requirements: