Bilingual Contact Center Agent — Arabic & English

TalentOne; Al Ain; On-site; AED 48,000 - 60,000; Full time

Job summary

TalentOne in Al Ain, UAE, is seeking a fluent Arabic and English Contact Center Agent to deliver service across voice and digital channels. This full-time role requires excellent communication, problem-solving, and CRM record maintenance.

You will handle calls, emails, chats and WhatsApp, book appointments, resolve inquiries, and meet quality and customer-satisfaction targets. Healthcare or hospitality experience is a plus.

Qualifications

• Fluency in spoken and written Arabic and English is mandatory.
• High school diploma; bachelor’s degree preferred.
• Experience in customer service or contact center is preferred.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
• Book, amend, cancel, and follow up on appointments.
• Provide service information, resolve inquiries, and escalate issues when needed.
• Maintain CRM records and protect confidentiality.
• Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Skills

Arabic language

English language

Education

High School Diploma

Bachelor's Degree preferred

Job description

TalentOne in Al Ain, UAE, is seeking a fluent Arabic and English Contact Center Agent to deliver service across voice and digital channels. This full-time role requires excellent communication, problem-solving, and CRM record maintenance.

You will handle calls, emails, chats and WhatsApp, book appointments, resolve inquiries, and meet quality and customer-satisfaction targets. Healthcare or hospitality experience is a plus.