Concierge & Guest Experience Supervisor

Accorhotel; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

Accorhotel in the United Arab Emirates seeks a hospitality supervisor to manage guest requests, provide information, ensure satisfaction and uphold professional standards across the guest journey.

You will lead daily operations, supervise staff training, ensure payment security, resolve complaints, and collaborate with departments while applying strong communication and problem-solving skills to deliver exceptional service to all guests.

Qualifications

• Experience in hospitality supervision and guest services.
• Strong communication and problem-solving skills.
• Ability to train staff and uphold quality standards.

Responsibilities

• Manage guest requests and provide information to ensure satisfaction.
• Oversee check-ins and maintain payment security.
• Lead staff training, maintain quality standards, and deliver exceptional customer service.

Job description

Accorhotel in the United Arab Emirates seeks a hospitality supervisor to manage guest requests, provide information, ensure satisfaction and uphold professional standards across the guest journey.

You will lead daily operations, supervise staff training, ensure payment security, resolve complaints, and collaborate with departments while applying strong communication and problem-solving skills to deliver exceptional service to all guests.