Concierge Supervisor

SmartRecruiters, Inc.; Dubai; Vor Ort; AED 70.000 - 110.000; Vollzeit

Zusammenfassung

Accor is seeking a Concierge Leader in Dubai to supervise daily operations, deliver exceptional guest service, and manage VIP experiences. The role requires strong knowledge of local attractions, excellent communication, and proficiency with hotel management software.

Be part of a caring, high-performance hospitality team in a dynamic environment, with opportunities to collaborate across departments and grow your career in hospitality.

Qualifikationen

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and multitasking.
• Great attention to detail.

Aufgaben

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Kenntnisse

Concierge leadership

Local attractions knowledge

Excellent communication

Hotel management software

Attention to detail

Tools

Hotel management software

Jobbeschreibung

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Qualifications

• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software and multitasking
• Have great attention to detail.

Additional Information

• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skill
• Holder UAE Driver's license is an added advantage