Concierge Desk Specialist - Guest Services

St. Regis; Abu Dhabi; Presencial; AED 61.000 - 100.000; Jornada completa

Descripción de la vacante

St. Regis Abu Dhabi is seeking a guest services professional to answer and process guest calls, coordinate wake-up services, and relay messages with precision.

You will operate the front desk communications equipment, assist guests with internet access, and ensure requests are fulfilled promptly while maintaining the highest service standards. The role emphasizes professional communication, teamwork, and adherence to hotel policies, with opportunities to support guests with unique needs and

Formación

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and dispatch bell/valet staff when needed.
• Coordinate wake-up calls, messages, and special requests for guests.
• Assist guests with internet access and transfer to provider support when required.
• Maintain professional appearance and confidentiality; comply with policies and safety standards.

Educación

High school diploma or G.E.D. equivalent

Herramientas

POS systems

Descripción del empleo

St. Regis Abu Dhabi is seeking a guest services professional to answer and process guest calls, coordinate wake-up services, and relay messages with precision.

You will operate the front desk communications equipment, assist guests with internet access, and ensure requests are fulfilled promptly while maintaining the highest service standards. The role emphasizes professional communication, teamwork, and adherence to hotel policies, with opportunities to support guests with unique needs and