Room Service Order Taker & Guest Experience Host

St. Regis; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

St. Regis in Abu Dhabi provides room service professionals who take phone orders, assist guests with menu and wine questions, and ensure timely delivery with kitchen coordination. The role involves logging orders, recording MICROS transactions, and processing payments with a professional, courteous approach.

Candidates should maintain a clean, professional appearance, follow safety policies, and support the team to meet service standards in a luxury hotel environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Take room service orders over the phone and log back for the order.
• Answer questions on menu selections and wine origin, vintage, and style.
• Notify guests and management of delays in service delivery and communicate dietary needs to kitchen.
• Record transactions in MICROS and complete MICROS reports; process all payment methods.
• Maintain cleanliness and professional appearance; uphold safety policies and confidentiality.
• Stand, walk, or move for extended periods as required.

Education

High school diploma or G.E.D. equivalent

Job description

St. Regis in Abu Dhabi provides room service professionals who take phone orders, assist guests with menu and wine questions, and ensure timely delivery with kitchen coordination. The role involves logging orders, recording MICROS transactions, and processing payments with a professional, courteous approach.

Candidates should maintain a clean, professional appearance, follow safety policies, and support the team to meet service standards in a luxury hotel environment.