Guest Services Executives (Phone Operator) - Burj Al Arab

Guest Services Executives (Phone Operator) - Burj Al Arab; Dubai Emirate; On-site; AED 78,120 - 122,760; Full time

Benefits offered by this job

Housing

Annual flight tickets

Medical coverage

Life and accident insurance

Retail and leisure discounts

50% discount on Jumeirah F&B outlets

Reduced hotel rates

Job summary

Jumeirah Burj Al Arab invites applications for a Phone Operator role in a luxury, high-volume environment. The GSA will always staff the switchboard, coordinating with other departments and management to ensure prompt, courteous handling of every call.

Responsibilities include directing internal and external calls, passing requests to the right department, and handling faxes and messages for in-house guests. A strong command of English and supervisory experience in a premium hotel are essential.

Qualifications

• High school diploma or higher education is preferred and Telephone system.
• English spoken and written is essential.
• At least 2 years’ experience in a supervisory level in a 5 stars’ hotel of more than 200 rooms.
• Luxury properties and High End Villas property will be advantage.
• Operational Excellence: Delivering Excellence / Influencing & Communication.
• Personal Attributes: Flexibility and Adaptability / Understanding people.

Responsibilities

• Answer all calls according to the set standard in the department training manual.
• Assist with internal as well as external request and pass it on to the concerned department / room number.
• Handle all incoming and outgoing faxes for our guests/ departments.
• Handle messages for in-house and expected guests.
• Ensure that all requests are handled in a timely manner and to follow up with guests for satisfaction in a service provided.
• Any other duties as may reasonably be requested by the management.

Skills

Telephone system

English (written and spoken)

Supervisory experience

Customer service

Education

High school diploma or higher

Job description

Location: Dubai

Address: Umm Suqeim 3

Industry: Hotel & Hospitality jobs, Office Administration jobs, Concierge & Receptionist jobs, Overnight & Night Shift jobs, Customer Service jobs, Sales & Retail jobs, Travel & Tourism jobs, Students and Graduate jobs

About Jumeirah and the Hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 8,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world’s most followed hotel on Instagram and has been consistently voted the world's most luxurious hotel. Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel’s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, Jacuzzi and stunning view of the Arabian Gulf.

About the role

• GSA needs to work from the switch board (Telephones) department at all the time.
• Work might involve assisting other departments and/ or colleagues through different areas.
• Answer calls as the first priority, internal and external in a speedy, courteous warm and friendly tone of voice.
• Handle all calls, requests, complaints and inquiries efficiently and professionally, be able to communicate and coordinate with other departments, Duty Manager and senior manager on duty effectively.
• Communicate with our customers and tenants and handle their inquiries.

Main Duties

• Answer all calls according to the set standard in the department training manual.
• Assist with internal as well as external request and pass it on to the concerned department / room number.
• Handle all incoming and outgoing faxes for our guests/ departments.
• Handle messages for in-house and expected guests.
• Ensure that all requests are handled in a timely manner and to follow up with guests for satisfaction in a service provided.
• Any other duties as may reasonably be requested by the management.

About You

• High school diploma or higher education is preferred and Telephone system.
• English spoken and written is essential.
• At least 2 years’ experience in a supervisory level in a 5 stars’ hotel of more than 200 rooms.
• Luxury properties and High End Villas property will be advantage.
• Operational Excellence: Delivering Excellence / Influencing & Communication.
• Personal Attributes: Flexibility and Adaptability / Understanding people.

About the Benefits

This position offers a highly competitive salary and package which includes housing, annual flight tickets, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.