Concierge - Atlantis The Royal

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

World-class service

Job summary

Kerzner International Limited in Dubai seeks a Concierge to create bespoke guest experiences and unforgettable memories. You will collaborate with guests and hotel teams to anticipate needs, craft detailed itineraries, and ensure world-class service.

The role requires exceptional communication, a passion for hospitality, and the ability to share insights with the team. Knowledge of local venues and seamless coordination of tours, transport, and bookings is essential.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for service delivery and bespoke guest experiences.
• Ability to maintain world-class knowledge and share insights with the team.
• Multilingual abilities are advantageous (Russian, Arabic, Chinese, French, or German).

Responsibilities

• Collaborate with guests to deliver detailed service options and create itineraries.
• Arrange tours, transport, and a wide variety of guest booking needs.
• Handle pre- and post-stay correspondence with guests.
• Maintain up-to-date knowledge and share it with the team to ensure a world-class service.

Skills

Verbal & written communication

Service orientation

Knowledge sharing

Multilingual advantages

Job description

Overview

A Concierge is crucial to the success of the guest stay and creating amazing experiences and everlasting memories. A true people person must enjoy working closely with guests and surrounding teams to anticipate, align, and delight guests through a natural and anticipatory style of service. The Concierge team has exceptional Food & Beverage, hotel internal and local knowledge of Dubai to enhance and tailor guest experiences and itineraries.

Responsibilities

• Collaborate with guests to deliver detailed service options and create itineraries.
• Arrange tours, transport, and a wide variety of guest booking needs.
• Handle pre- and post-stay correspondence with guests.
• Maintain up-to-date knowledge and share it with the team to ensure a world-class service.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for service delivery and the ability to provide bespoke suggestions and services to guests.
• Ability to maintain world-class knowledge and share insights with the team.
• Multilingual abilities are advantageous (Russian, Arabic, Chinese, French, or German).