Concierge Agent

Four Seasons Hotel; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Four Seasons Hotel in Dubai is seeking a front desk professional to deliver upscale guest services throughout guest stays. You will actively coordinate with third-party vendors such as transportation and valet services, and you will guide guests to local dining and sightseeing options.

You will monitor service standards and provide feedback to drive improvements, using Medallia insights daily. The role demands excellent interpersonal and communication skills, cross-cultural sensitivity, and a

Qualifications

• 1+ years experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest centricity and understanding of guests' preferences.

Responsibilities

• Provide upscale guest service experiences to guests throughout their stay.
• Proactively work and engage 3rd party vendors including Transportation, Valet parking and car rental companies.
• Recommend local tourist spots including places to dine, shop and sight-see.
• Monitor standards of service and response to our overall product through observations and Medallia guest comments and propose short- and long-term changes via feedback daily reports.
• Utilize a variety of computer systems within all Front Office departments.

Job description

Responsibilities and Qualifications:

• Provide upscale guest service experiences to guests throughout their stay
• Proactively work and engage 3rd party vendors included but not limited to Transportation, Valet parking and car rental companies
• Recommend local tourist spots including places to dine, shop and sight-see
• Monitor standards of service and response to our overall product through observations and Medallia guest comments and recommends short- and long-term changes through regular feedback daily reports and proposals
• Utilize a variety of computer systems within all Front Office departments
• 1 + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest s preferences