Chief Concierge

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 111,600 - 167,400; Full time

Job summary

Saadiyat Rotana Resort & Villas is hiring a Chief Concierge to deliver outstanding customer service and ensure guests have a memorable experience. This role involves supervising the Concierge Team, managing guest communications, and providing creative solutions to enhance guest satisfaction.

The ideal candidate should possess a degree in hospitality, excellent communication skills in English, and previous hotel experience. The position offers the opportunity to work in a dynamic, multi-cultural environment.

Qualifications

• Degree in hospitality with experience in Front Office Department.
• Excellent written and spoken English communication skills.
• Knowledge of an additional language is a plus.

Responsibilities

• Receive guests in a professional manner, ensuring satisfaction.
• Supervise the Concierge Team and manage guest luggage.
• Maintain communication with all related departments.

Skills

Customer Service

Effective Communication

Problem Solving

Teamwork

Adaptability

Education

Degree in Hospitality

Tools

Opera

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As a Chief Concierge you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times

Skills

Computer literate and previous experiences with Opera are an advantage.

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible ‘can do attitude’ who’s hands‑on and leads his team by example and thrives in working with a multi‑cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results