Concierge

Accor Hotels; Ras Al Khaimah; On-site; AED 84,000 - 144,000; Full time

Job summary

Rixos Ras Al Khaimah is seeking a Concierge to respond to guest requests with warmth and precision, ensuring memorable stays.

You will gather information about the property and local amenities, update logs, and uphold safety and confidentiality in a luxury hotel setting.

The role requires professional presentation, strong communication, and a guest-focused mindset within a luxury hotel environment. Previous concierge experience in luxury hotels is preferred, with excellent interpersonal skills.

Qualifications

• Previous experience in a Concierge role, preferably within a luxury hotel environment.
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach.

Responsibilities

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Skills

Communication skills

Interpersonal skills

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Well-presented, confident, and service-oriented with a strong attention to detail