Receptionist

Ennismore; Ras Al Khaimah; On-site; AED 48,000 - 72,000; Full time

Job summary

Rixos Ras Al Khaimah is looking for a Receptionist to warmly welcome guests, handle enquiries, and ensure a smooth, personalized stay at the front desk. The role requires 1–2 years in a receptionist or front-office position, ideally in a luxury hotel, with preferred Russian and Arabic language skills and OPERA Cloud experience.

Join a team delivering exceptional guest experiences. Responsibilities include check-in/check-out, guest communications, cross-department coordination, and promoting

Qualifications

• Minimum 1-2 years' experience in a Receptionist or Front Office role.
• Luxury hotel experience preferred.
• Russian and Arabic language skills are preferred.

Responsibilities

• Welcome guests warmly and provide professional assistance at reception.
• Handle guest enquiries, requests, feedback, and concerns promptly.
• Assist with check-in and check-out procedures.
• Provide accurate information about hotel facilities, services, and activities.
• Coordinate with other departments to ensure timely follow-up on guest requests.
• Handle guest payments and related reception transactions accurately.
• Support upselling opportunities and promote hotel services.
• Maintain accurate records and follow reception procedures and standards.
• Ensure the reception area is professional, organized, and welcoming.
• Perform other duties as required to support the smooth operation of the department.

Skills

Customer service

Communication

Multilingual

Job description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

The Receptionist is responsible for welcoming and assisting guests, handling reception enquiries and requests, and ensuring a smooth and personalized experience throughout their stay. The role provides professional and attentive service while maintaining efficient reception operations and a high standard of guest satisfaction.

Key Responsibilities:

• Welcome guests warmly and provide professional assistance at reception.
• Handle guest enquiries, requests, feedback, and concerns promptly.
• Assist with check-in and check-out procedures.
• Provide accurate information about hotel facilities, services, and activities.
• Coordinate with other departments to ensure timely follow-up on guest requests.
• Handle guest payments and related reception transactions accurately.
• Support upselling opportunities and promote hotel services.
• Maintain accurate records and follow reception procedures and standards.
• Ensure the reception area is professional, organized, and welcoming.
• Perform other duties as required to support the smooth operation of the department.

Qualifications

• Minimum 1-2 years' previous experience in a Receptionist or Front Office role, preferably within a luxury hotel environment.
• Russian and Arabic language skills are preferred.
• Previous experience using OPERA Cloud is preferred.